Zaakpay.com Customer Care, Complaint and Reviews

Company Phone Directory Date: 06/22/2017
Zaakpay.com Customer Care Contact Number : +91 11 3001 8008

Zaakpay.com Customer Care Address : 8A, DDA Pocket 1, Sector 7 Dwarka, New Delhi, New Delhi District, Delhi, India - 110075

Zaakpay.com Customer Care Number : +91 959 922 1289

Zaakpay.com Customer Care Toll Free Number : +91 11 3001 8008

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Traveller by Ranganath N:

    (4 of 5)

    I Have booked train on 01.12.2017 in that it was waiting list so i cancelled the ticket Rs:-625/ only.at the same time but of that i got the sms within 3 to 4 day you will get the amount till now i didnt get my account if i checked in irctc login it was showing 4th only refunded to ZKPY bank so pls refund to my account.



    this is the my transction history


    Transaction ID:100001070936445
    PNR No 4758754969
    Train No./Name:11302 / UDYAN EXP
    Date of Journey:02-Dec-2017
    Date Of Boarding:02-Dec-2017 Class:SLEEPER CLASS (SL)
    From:KSR BENGALURU (SBC) To:KALYAN JN (KYN)
    Boarding:KSR BENGALURU (SBC)
    Resv Upto:KALYAN JN (KYN) Quota: TATKAL (TQ)
    Date of Cancellation:01-Dec-2017 11:59:08 HRS
    Ticket Type: E-ticket Cancellation ID:100000201796736



    Thank you
    N RANGANATH

    Fund refunding by BHAGWATI PRASAD:

    (4 of 5)

    On 14-Dec-2017 10:36 PM, "madhu Rani" wrote:

    On 14-Dec-2017 9:44 AM, wrote:
    Dear Customer,


    Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c..

    Please contact your bankers for confirmation with the given details.

    PNR: 2339058700 Transaction Id: 100001053265111

    REFUND DETAIL S
    S.No REFUND DATE RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID
    1 17-Nov-2017 1840.0 REFUNDED 100001054826075 17-Nov-2017 Success Refund for Cancellation ZP55e141fe6f78a

    In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the 'Refund Status' link in the left panel under 'My transaction'. on the plan my travel page after you log in to www.irctc.co.in giving your user id and password.

    Note that If still the refund is not reflecting in your account,we suggest you to send us the complete Bank statement/Wallet statement (From Date of Booking to till present date) in PDF format so that we may assist you better.

    Thanks & Regards
    Shivi Saxena
    Executive Customer Care
    Care@irctc.co.in
    Ph : 011-23340000/39340000
    www.irctc.co.in
    [#7479098]

    ____________________________________________________________________
    IRCTC never asks your personal bank account details through
    call. If you received any call in this regard, please do not
    share your bank related credentials.
    ____________________________________________________________________


    ---------------------------- Original Message ----------------------------
    Subject: Regard fund refunding
    From: madhurani951@gmail.com
    Date: 2017-12-13 22:19:03+05:30
    To: care@irctc.co.in
    Cc:
    --------------------------------------------------------------------------

    Dear all
    I am sending mail u for quarry because fund not receive till now.
    Thanks Regards
    BHAGWATI PRASAD


    On 16-Nov-2017 1:11 PM, wrote:

    This is a system generated mail. Please do not reply to this email ID. If you have a query or need any clarification you may:
    (1) Call our 24-hour Customer Care or
    (2) Email Us care@irctc.co.in


    Dear Customer,

    We wish to inform you that your ticket against PNR Number: 2339058700 has been cancelled successfully as per your request. The refund amount of Rs. 1840 will be refunded back to your respective account shortly.

    For any problem please contact us 24x7 Hrs. Customer Support at 011-39340000, Fax No. 011-23345900, Chennai Care No. 044-25300000


    Warm Regards,
    Customer Care
    Internet Ticketing
    IRCTC

    Money not refunded by Paramveer Soundane:

    (4 of 5)

    I booked a ticket from irctc on 21-Nov-2017 and I canceled the ticket and the information is according to the given details.
    transaction date 21-Nov-2017.
    transaction id 100001014985782.
    Refund date to ZKPY is 23-Nov-2017
    Please help.

    Money Still Not Refunded by Anesha.M.S:

    (4 of 5)

    I Pay to My ACT Net Payment thorough Zaakpay gateway. but Payment is declined.

    I contacted my Axis Banker they informed transaction is successful to Zaakpay payment gateway.

    They gave a i'd Zp561881259e17b.

    I tried to contact their customer care. i cant...

    Pls help me...

    Its more then 10 days exceeded.

    Payment : Rs.922.13

    Thanks and Regards

    Anesha.M.S
    07397374751
    09600084264.

    Refund by Sowmiyaa K:

    (4 of 5)

    An amount of Rs 415.0 deducted against IRCTC Txn ID 100001117464401 on 11-Jan-2018 is not yet refunded

    Refund of money after ticket cancellation by Subrat kumar:

    (4 of 5)

    I had cancelled my railway ticket on date 09/02 which was booked on 07/02
    How to post image for proof

    Railway ticket refund by Saurabh:

    (4 of 5)

    I have cancelled my railway ticket and railway has refunded money but money didn't come to my account
    Refund id 100000219192479 plz reply fast

    railway ticket booking transaction failed, but amount debited by Tamilselvi:

    (4 of 5)

    i have booked 2 tickets in irctc official app, the transaction has failed due to poor network, but the money was debited from my bank account.when i contacted my bank, they claim that it was with the merchant and asked me to contact the merchant(zaak epayment services).please look into it and do the need.

    payment not clear by sachin pawar:

    (4 of 5)

    24/2/18 im paid my loan bajaj finserv amt33254.56 rs transaction details zp565e5524e14dc amt deduct in my bank ac but not paid to bajaj finserve
    pls feed back me this mob no 7208614732

    sachin pawar

    Ali by Akbor Ali:

    (4 of 5)

    I booked tatkal ticket 09/03/2018 but due to waiting list l cancelled the booking but refund did not receive yet please refund my balance2290/-

    My number used without permission by Tanya:

    (4 of 5)

    Under Zaakpay Customer Care, my number (9810360280) is showing though no permission has been taken. Please remove my number immediately else I will be forced to seek legal action.

    Thanks,
    Tanya.

    Railway refund by Rajesh Patil:

    (4 of 5)

    PNR No : 4243102397/trn id-100001209664001
    Refund ID : 100000227205470
    Refund Date : 02.04.2018
    Refund to : ZKPY bank

    I have cancelled my railway ticket on 29.03.2018 and refund by railway on 02.04.2018 but this amount is not yet credited to my account hence please verifyy and credit the same to my debit card account no which I have used while booking the ticket with bank of india.

    Money not refunded by Sunil pardhi:

    (4 of 5)

    I have cancelled my railway ticket on 26/3/18 and returned by railway on 28/3/18 but this amount is not yet credited my dented account.

    Pnr no.2243674940

    Tr.id:- 100001190475754

    mobile recharge failure by vivekanandan:

    (4 of 5)

    14 Apr 2018 POS 608027XXXXXX3411 ZAAK EPAYMENT SE POS DEBIT 810412208457 14 Apr 2018 551.00

    my account debit but not credit my mobile -9488469240

    plz refund

    Cancelled Ticket Amount not credited in bank account by Ashish Srivastava:

    (4 of 5)

    Dear Sir/ Mam

    I had Partial cancelled my ticked on 27-Apr-2018, but still I haven't received refund from IRCTC.
    Although I got a mail from your side that the refund has been processed but still I haven't received.

    Transaction Details are as follows:

    Cancellation ID: 100000233757394
    Transaction ID : 100001151431851
    PNR No. : 8302194641
    Cancellation Date: 27-Apr-2018
    Train No. : 12107
    Train Name : LUCKNOW SUP EXP
    Amount to be Refunded : Rs. 1400

    Refund processing date:28-Apr-2018
    Refund amount:1400.0
    Refund reference no:ZP564c08d3c7a1f
    Payment Option used : Zaakpay PG


    Kindly let me know up to when this will be credited back to my account, as it's already being more than
    5 days. Although I cancelled another ticket on same date & time and it's refund amount is credited in
    my bank account.

    Hoping for your kind revert.

    blocked Card by Khan Zaheera:

    (4 of 5)

    I was trying to make a payment through my pay apt card but it is showing zakpay has blocked my card may i know the reason and it is a very cheap service your contact number will never pick the call

    refunded payments not credit my account by Akshay pawar:

    (4 of 5)

    plz check transaction payment not credit my account payment
    PRN No 8705000583/IRCTC
    transaction id 100001248780152
    refund processing date :30/04/2018
    Refunded Amount:760
    refund reference no ZP56af61d588249
    Payment Option Used : Zaakpay PG

    Plz Transaction issue Problem
    Plz Contack Me 9168709696
    email id Akshaypawar352@gmail.com

    AMOUNT NOT CREADIT IN MY ACCOUNT by ALMAS AKHTAR:

    (4 of 5)

    DEAR ZKPY 100001252100690 THATS MY REFUND ID IRCTC IS REFUND MY AMOUNT1260RS IN UR ACCOUNT BUT UR COMPANY IS NOT CREADIT MY AMOUNT IN MY ACCOUNT CONTACT NO 868700980A5

    Online recharge not done successfull by Deepak Ashok Dhangar:

    (4 of 5)

    I was recharge my mobile no. Rs 498/- 8849597017 on 04/05/2018 Friday form Mobikwik website, unfortunately the amount is deducted my account but recharge was not done successfull.So I humble request you to please check and refund my deducted amount or recharge my mobile no. Any one option can do.

    Amount deducted on Axis Bank A/C

    A/C holder name : Akshay Ashok Dhangar

    Registered mobile no. is 7817023006

    OrderId : 56b5c524ba2e6

    Cancellation railway ticket refund by Ranjan Kumar Singh:

    (4 of 5)

    Zkpy Bank — not received the refund amount in my bank account after cancellation

    I have booked ticket on 14 Feb 2018. pnr no. 6611398236 on train no. 12491 for the date 13 may 2018 the ticket has cancelled on 01/05/2018 refund amount was not received in my bank a/c. I have paid online through sbi bank. Rs.600/- on 14/02/ 2018 to irctc. Refund amount 540
    when we checked our irctc website a/c found false massage is showing that rs.540/- was refunded on 02/05 2018 through zkpy bank.
    Sir, please resolve the issue and send refund to my registered sbi bank a/c
    Pnr no. [protected]
    Transaction id: [protected]
    Refund id: [protected]
    Refund bank name: zkpy bank
    Refund date:30 march 2018.
    sorry i have written 2017 instead of 2018.

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