Mumbai Local Train Complaint & Customer Care Number

Customer Care Date: 10/24/2016

Mumbai Local Train Complaint & Customer Care Number


 


CENTRAL RAILWAY:


Central Railway Control Room : 22622685 22624555 22659563 


Central Railway Chhatrapati Shivaji Terminus: 022-22697330.


Dadar: 022-24143841


Lokmanya Tilak Terminus Kurla: 022-25290234 022-26502475 25298499.


Kalyan: 95251-2311499


 


WESTERN RAILWAY: 


Western Railway Control Room : 23070564 23017379 23635959 22084287 


Western Railway Call 131 or 22005388


 


Railway Disaster Managment : 10720


Mumbai Pune Expressway Call 09822498224


 


MUMBAI LOCAL TRAIN HELPLINE NUMBERS:


Railway Police Western Railway: 22039800


Mumbai Railway Control Room: 23081725 23007476


Reservation Check PNR Status: 135-137 22695959


Bandra Terminus: 26435756


Borivali Railway Police Station: 28054869


Andheri Railway Police Station: 26254735


Vasai Road Railway Police Station: 95250-2336977


Mumbai Central Station: 23061763 23073535


Panvel Railway Station: 27452244


Vashi Railway Station: 27812024 27812677


Kalyan Junction Helpline: +91-251-2317181


CBD Belapur Railway Station: 27570514


Central Railway Parcel Office Enquiry Number :022-22620629/022-22620629


Interactive Voice Response Catering Services Complaints: 2621551


Mumbai Local Railway Accident Helpline: 10721/9833331111 [Dadar West]


Mumbai Local Railway Accident Helpline: 022-22694040 [CST]


Bomb Detaction & Disposable Squad Unit Numbers: 22080501 22650707

Reply / Feedback / Contact Complaint

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    The delay of fast train in between kurla and dadar by Ansar Khan:

    (4 of 5)

    Dear sir/mam
    I m the daily commuter of local fast train in central line and working in private organisation. In current November month i m already received 2 memos for coming late to office and all this because of ur time management of local fast train. The train came upto Thane is on time. But after that it is came in tortoise speed upto kurla and also after it became snail

    Harrassment by TT by Ravikant Naikare:

    (4 of 5)

    Harrassment of Commuters ,

    Today I have booked return Tkt Thane to Dadar of AC train for Rs 140/- through UTS . Have seen debit amount message so not checked on UTS and travelled to Dadar. On return journey 4.26 Kalyan AC train at dadar,one lady TC came after Mulund for checking TKT ,At that time problem shown in Server. So I told her that amount is debited so have not checked on UTS at the time of booking,but as u r saying that money will be credited back to my account so I am ready to pay rs 140/- ,but she denied to accept and get down at Thane and asking to pay fine.I strongly objected of Fine and ready to go to RPF also told her to file case for the same, but refuse to do all this and catching my collar 2 to 3 time , so I told her that do not touch me ,but again started same thing .After waiting for 5 minutes,no body came ,as she told me that I have called RPF . So I told her that file the case ,given my No.and also Aadhar card with her which has taken .But same thing neither RPF coming , nor she is taking me to them . So I finally told her that I am leaving now ,file the case as per the law and started walking But she purposely pushed me and in revert ,to save my balance, have to pushed her back .but she has created havoc, started crying to take mercy from people. One good guy also convincing her madam take TKT fare and close the matter , but she start scolding on him also. This is all harrasment of commuter . Mistake of Railways App and fine to commuter. Matter is not about Money ,but why the commuter punished with fine for the mistake of App of Railways.They can charge the fare and not fine . To close the ruckus on station busy hours and police also informed me to close I have paid fine. But we traveller should raise voice for the same.

    Harrassment by TT by Ravikant Naikare:

    (4 of 5)

    Harrassment of Commuters ,

    Today I have booked return Tkt Thane to Dadar of AC train for Rs 140/- through UTS . Have seen debit amount message so not checked on UTS and travelled to Dadar. On return journey 4.26 Kalyan AC train at dadar,one lady TC came after Mulund for checking TKT ,At that time problem shown in Server. So I told her that amount is debited so have not checked on UTS at the time of booking,but as u r saying that money will be credited back to my account so I am ready to pay rs 140/- ,but she denied to accept and get down at Thane and asking to pay fine.I strongly objected of Fine and ready to go to RPF also told her to file case for the same, but refuse to do all this and catching my collar 2 to 3 time , so I told her that do not touch me ,but again started same thing .After waiting for 5 minutes,no body came ,as she told me that I have called RPF . So I told her that file the case ,given my No.and also Aadhar card with her which has taken .But same thing neither RPF coming , nor she is taking me to them . So I finally told her that I am leaving now ,file the case as per the law and started walking But she purposely pushed me and in revert ,to save my balance, have to pushed her back .but she has created havoc, started crying to take mercy from people. One good guy also convincing her madam take TKT fare and close the matter , but she start scolding on him also. This is all harrasment of commuter . Mistake of Railways App and fine to commuter. Matter is not about Money ,but why the commuter punished with fine for the mistake of App of Railways.They can charge the fare and not fine . To close the ruckus on station busy hours and police also informed me to close I have paid fine. But we traveller should raise voice for the same.

    Harrassment by TT by Ravikant Naikare:

    (4 of 5)

    Harrassment of Commuters ,

    Today I have booked return Tkt Thane to Dadar of AC train for Rs 140/- through UTS . Have seen debit amount message so not checked on UTS and travelled to Dadar. On return journey 4.26 Kalyan AC train at dadar,one lady TC came after Mulund for checking TKT ,At that time problem shown in Server. So I told her that amount is debited so have not checked on UTS at the time of booking,but as u r saying that money will be credited back to my account so I am ready to pay rs 140/- ,but she denied to accept and get down at Thane and asking to pay fine.I strongly objected of Fine and ready to go to RPF also told her to file case for the same, but refuse to do all this and catching my collar 2 to 3 time , so I told her that do not touch me ,but again started same thing .After waiting for 5 minutes,no body came ,as she told me that I have called RPF . So I told her that file the case ,given my No.and also Aadhar card with her which has taken .But same thing neither RPF coming , nor she is taking me to them . So I finally told her that I am leaving now ,file the case as per the law and started walking But she purposely pushed me and in revert ,to save my balance, have to pushed her back .but she has created havoc, started crying to take mercy from people. One good guy also convincing her madam take TKT fare and close the matter , but she start scolding on him also. This is all harrasment of commuter . Mistake of Railways App and fine to commuter. Matter is not about Money ,but why the commuter punished with fine for the mistake of App of Railways.They can charge the fare and not fine . To close the ruckus on station busy hours and police also informed me to close I have paid fine. But we traveller should raise voice for the same.

    Daily delay of 17.33 Karjat Delay by Arjun Raul:

    (4 of 5)

    17.33 Karjat- CST Local is delayed 15 to 20 minutes at Karjat-station so that Nagarcoile express can move ahead causing heavy rushes delay to office.

    AC train change in timetable by Vijay Sawant:

    (4 of 5)

    Dear Sir,
    Please note that AC train starting from Borivali 7:54am was cancelled from last two months. We have requested serval time but there is no respond. This was first AC train started in Mumbai and there was tremendous response to train. Currently Borivali people are struggling to get into Virat train . Requesting you to relook and start again same train

    Why 2nd class passengers are entering into 1st class by Ramadoss venkataramanan:

    (4 of 5)

    Dear Sir,
    I am a first pass holder and j catch the 7.29 starting train from Dombivli wherein i see daily lot of passengers from diva, Mumbra catch the first class as there is no TC fir ticket checking. My request to put a TC at Diva and Mumbra so that u authorised person can be restricted.. thanks.

    Train Late in Dadar station 8:42 AM by Surendran Koliyar:

    (4 of 5)

    Train 95108 from Karjat to CST is always late at Dadar station, suffering all the travelers. Due to that, they get a late mark in the office and requesting the Mumbai Local Train to resolve the issue as soon as possible.

    Central railway fast locals are never on time by Madhura:

    (4 of 5)

    In last five years 95% times I have seen csmt train 10 to 20 min late on average. Today it was height 1:17 fast train is late by 45 min. They should at least do announcement. They had done announcement for 10-15min late but the reality is different. Horrible service. We miss our important engagements because of their incompetency. Privatise it completely if you can’t run it efficiently. I actually want to give negative rating but there is no such option

    very less frequency in pick hours by jeevan jadhav:

    (4 of 5)

    Its regarding non availability of train in the mrng pick hours in between 8.16 am to 8.59 am there is only 5 trains in that also 1 ladies special.so effectively there is only 4 train in that 46 minutes which is more crowded ,so it will be very difficult to board the train of passenger from Nerul to Vashi (out of this 4 train 2 trains already reserve first 3 coaches for ladies)..Issues is the train frequency in the pick hours .Request administration to Pls resolved this issue.

    Senior citizens age for local train by :

    (4 of 5)

    Which age can seat at senior citizens seat in Mumbai local train

    TC unavailable by Sanjay Shah:

    (4 of 5)

    Since there are no tc present, general public without tickets or 2nd class tickets board 1 st class making it overcrowded

    Healthy people travelling in handicap by Aakanksha gupta:

    (4 of 5)

    During peak hours h

    change the train timing by divya:

    (4 of 5)

    I stay at ambernath. I would request to change the timing of Ambernath starting local from 7.17am to 7.13am as currently the 7.13am (karjat) local is always late and because of this train the ambernath local gets more late. Ambernath local reaches ambernath around 6.55am and we have to wait till 7.17am to get started. Instead, we ambernathkars would like to change the time of 7.17am local to 7.13am so that atleast this train can go on time and we too can reach office on time.

    Ambernath local timing change from 7.17am to 7.13am by divya:

    (4 of 5)

    I stay at ambernath. I would request to change the timing of Ambernath starting local from 7.17am to 7.13am as currently the 7.13am (karjat) local is always late and because of this train the ambernath local gets more late. Ambernath local reaches ambernath around 6.55am and we have to wait till 7.17am to get started. Instead, we ambernathkars would like to change the time of 7.17am local to 7.13am so that atleast this train can go on time and we too can reach office on time.

    Traveling query by Jennifer Venty:

    (4 of 5)

    Holding an AC local pass, can I travel between the same stations in a first class coach?

    Disturbance/Noise in A C coach local train by Manohar Pawar:

    (4 of 5)

    The local AC train Borivali to Churchgate fast at 8.26 am. in 4th coach from driver, there is a group literally shouts and laughs from the starting point constant. The AC coach is compact and even normal talks of people disturbs others, but They keep on shouting and laughing very loudly. Hence please look into it

    NO TC in first class by Reshma:

    (4 of 5)

    It's a everyday problem, whole first class is packed by people not carrying first class ticket.
    There's never a TC to check never. TC can be find only in AC train or out side station, like what is the use of having TC?

    Loat of bag by Parminder Saini:

    (4 of 5)

    Yesterday i was travelling from mumbai local from dahisar to kandivali in the night while i was getting of at kandivali station i saw that my bag was stolen some people in the local train told me that one guy took your bag and got off the train at borivali station in that bag the things i was carrying was my driving licence my aadhar card pancard debit card in my wallet 1 pair of clothes

    TRAIN TIME TABLE by NINAD SHRIRAM PENDHARKAR:

    (4 of 5)

    From Badlapur only 2 trains go to Mumbai in the period from 8.59 am to 10.18 am due to which there is a lot of crowd in this train but if at least 2 more trains are added during this time then the pressure of crowd will be reduced.
    This is request

    Service issue | Complaint | Query | Feedback | Suggestion | Reply