MSRTC Complaint & Customer Care Number
- State : Maharashtra
- City : Mumbai
- Address: Dr. Anandrao Nair Marg Mumbai Central Mumbai 400008.
MSRTC Complaint & Customer Care Number
Public living in anywhere in this country entirely depend upon public transportation. Bus service is considered to be the most preferable transport for getting to work visit friend’s home and holiday destinations. Bus service gives you the most reliable and safe comfortable traveling experience. If you are planning to enjoy holidays and tours you can grab certain offers of tours and packages all over Maharashtra and India. With the increased rate of travelers the competition of bus services is also increasing day by day. MSRTC Operates Volvo buses service under brand name “Shivneri”.
Shivneri Customer Care Toll Free Number:1800 22 1250
All India Number(s):
022-23074272 (Mumbai Central Depot)
022-24229905 (Parel)
022 23085581
022-23023900
HEAD OFFICE M.S.R.T.C:
Maharashtra Vahatuk Bhavan
Dr. Anandrao Nair Marg
Mumbai Central Mumbai 400008.
EPABX No.: 022-23023900
Fax : 022-23086352
Customer Care E-mail :
msrtchelpdesk@gmail.com
pgsupport@billdesk.com
instantpay@techprocess.co.in
Service issue | Complaint | Query | Feedback | Suggestion | Reply
complaints didnot recived refund ammount by uma D Bhardwaj:
(4 of 5)
I booked ticket on 24th oct -17 on your side from pune (Shivajinagar)to Aurangabad. i paid rs.1389.00 online ticket for four (4) person and money deduct from my account but didnot get my ticket. I already complaints againest MSRTC customer care and they assured me that they refund my money in 10 working day but i did not recived my money till date.
kindly requested please look this matters immediately.
Transaction reference no.201710240003870
transaction date and time 24-10-2017 12:57:45 amount rs. 1389.00
thanking you
Uma D Bhardwaj
Bus are not coming lonavla st bus stand by VINOD lunkad:
(4 of 5)
1जानेवारी पासून लोणावळा बस स्थानकातून मुंबई ,पूणे आणि ईतर ठिकाणी जाणाऱ्या प्रवाशांची अडचण होणार बहूतेक ...एस.टी.स्टँड कँटीन चालक ठेका सोडत आहे असं ऐकलं..कँटीन नाही म्हणल्यावर गाड्या कीतपत स्टँडवर येतील...??(कँटीन असूनही बऱ्याचशा गाड्या बाहेर खाजगी हाँटेलवर थांबत असतात)
Bus condition by Shailesh:
(4 of 5)
Bus no MH 40 N 8495
condition of bus is as no one will travel if there isn't emergency
I have complained about bus conditions but no reply from the depo
Need to take action.
Misbehavior of ticket issuer of Kolhapur to Swargate semi luxury bus No MH 06 58957 ( bus timing 3.30 pm dated 1st Jan 2018 ) by Mrs Vaishali Yadav:
(4 of 5)
Dear Sir,
Myself and my Husband had made an online reservation of the bus - Kolhapur to Swargate semi luxury bus No MH 06 58957 (bus timing 3.30 pm dated 1st Jan 2018). While booking we had reserved front 2 seats just behind the driver referring to your booking seat chart. We had specifically reserved the front seats as we had our 2 wheel suitcase which could be easily places near these seats. We reached the bus stand around 3.10 pm and when we showed the reservation to the ticket clerk he directed us to the last back seat saying our seat nos. are on the last back row.
We told him why we have booked these seats and requested him to allocate the seats behind the driver. The ticket clerk arrogantly instructing us that we should seat at the back seat or go by another bus. My husband narrated this to the controller. The controller then came to the bus and checked with the clerk. The clerk told that he had already given issued a ticket for that seat to some other passenger. (THE TICKET WAS NOT ISSUED TO ANY PSSANGER WHICH WE CAME TO KNOW AFTER THE CONTROLLER LEFT THE BUS AND THE BUS WAS STOPPED AROUND 100 MTRS FROM THE ORIGINAL STOP). Trusting the clerk the controller requested us to adjust with one seat behind the driver and one in the drivers cabin. Myself had to sit with another male passenger with a child which was very much uncomfortable.
The ticket issuing clerk ( Mr. Kumbhar) was very arrogant and did have any manners while talking with a lady passenger. He also shouted and told us to complain whoever you want to and I am not bothered about it.
A person like Mr. Kumbhar is a black sheep to the service industry and MSRTC. I hope based on the above incident you will take strict action against him so that this type of incidents is not repeated and set an example.
Attaching the photo of the ticket clerk for your reference.
Regards
Mrs.VaishaliYadav Kolhapur
Yet Not Receive refundable money when all the workers went on strike in Diwali vacation by Patil Rohit:
(4 of 5)
Respected To all
I am a regular customer of MSRTC and still haven"t get refundable money when I booked 3 tickets from an online reservation system in Diwali vacation.I recently just visited to deopt in Pune and they said that to complaint ON MSRTC site and they people couldn't get exact status of mine cancellation.so plz look into the matter Seriously and the main thing is that the which were booked from red bus those people got the by hand cash this is not fair.1st give the priority to those people which were booed from MSRTC online reservation system.Kindly look into the matter.
My Tickets Are
1.Ticket NO.30393944
2.Ticket No.30317342
3.Ticket No.30320287
Fans of Parel bus depo is completely off coz they had not on and they purposely don't want to on by Abhijit C Shinde:
(4 of 5)
Respected sir this is for your information that I am traveling on 2march 2018 by mandangad bus I asked on enquiry counter can u please on the fans they told that some fans are working but again I asked that not a single fan is working they in return ask me from which bus u want to go they way the person sitting on enquiry counter answer me is in very rude way from his talk it come to know that he don't want to give a proper as he is threatening me it was ashamed to say it was spoiling the image of whole MRTC image hope u will reply for the same thanking you ( but don't take me in wrong way coz in summer season u should look after the basic need of the passenger )
refund amount by ANAND MOHITE:
(4 of 5)
dear Sir,
i booked the ticket in your site of mstrc online reservation on 4/5/2018 ,butsome reason i had cancelled my ticket ( cancellation voucher no 31878939 , & till now no refund amount has credited in my account , i also call to csutomer centre no response for call center please look into matter.
Msrtc unsatisfied service by Ravindra Welekar:
(4 of 5)
Sir
I m regular passenger of your Shivshai bus services from Nagpur to Bhandara. And an official of the reputed govt. department.
Major problem is time Consuming, get lot of Time to book tickets at two counters
I. e. Main stand and HB town stand and also confusing for conductor to verified how many passenger in the bus. Because lot of ST staff travel by Shivshahi.
Due to this circumstances we are frequently late to reach our duties.
Sir, please verify how to use special services by ST staff on regular basis.
Who is responsible for unsatisfied customer service .
Get some steps to provide better service in the future.
Regards
Ravindra Welekar
Nagpur.
7020060007
नांदेड जिल्ह्यातील विविध थांबा असताना पण बस उभी राहत नाही by Boinwad santosh:
(4 of 5)
कंधार आगरची बस क्रमांक 8527 ही बस दिनांक 24-04-2018 12:30 नांदेड रेल्वे स्थानक उभी केली असता चालकाने सदर बस ही उभी केली नाही.
My cancelled ticket fare amount is not credited to my bank account by Jitendra Sahadev Gavali:
(4 of 5)
E-reservation ticket no.32434670
journey date- 20/4/2018
Bus type-Night Express
Bus Name-Mumbai Central to Bagmandla
Timing-22:15 pm
boarding at-Mumbai Central
Seat no.2(confirmed)
These ticket is cancelled on date 19/4/2018
Today 21/05/2018 It completed one monthfor the cancellation of ticket.
So please creadit the due amount to my bank account .
Barshi to chare walwad bus walwad la n salts babt by Malhari v Jadhavar:
(4 of 5)
Dear,sir /madam. 9:00am chi barshi to chare walwad bus walwad paryant aali nahi Tay mule mazi barshi Mumbai central bus booking loss zala maze reservation no 3351064 set no 23/24 hota tari walwad bus ka nahi aali tache karan check kara ani vahk ani chalk ya mule a mass loss zala tari tancha var yoge to karvae Karachi hi vinti . Malhari jadhavar from walwad
Money deducted by Vaibhav ausekar:
(4 of 5)
Hello, this is Vaibhav ausekar .I'm from pune. I did a reservation through MSRTC app as guest but after the payment step money was deducted from my account but ticket not booked.I tried to book from Pune to Osmanabad at 15 of september 2018.I want to know about that why it was happened. Please give a response for regarding this subject.
My mobile number is 9370572591.And my Email id - vaibhavausekar17@gmail.com
Need Refund for tickets by sachin Mane:
(4 of 5)
I had my confirmed shivshahi reservation on 15 September 18 at Mapusa Goa on 7:30 pm. As I was waiting from 7:15 pm Bus didn't came till 9:30 pm.As I had to take new private bus to travel from Mapusa to Karad.Kindly refund full amount of tickets urgently.
Sachin.
no abvaileble bass by pukhraj ingalkar:
(4 of 5)
shevatchi bass ajunhi avalible karun dili nh....on wardha buss stand
Ticket booked but not coming msg & mail by Krishna Vishwakarma:
(4 of 5)
Sir,
I am booked ticket from solapur to Nagpur (Shivshahi) for dated 03/11/2018 by Mobile app.
ticket booked but not coming massage & mail, so how journy without Massage & Printout of Ticket.
your no. 022 23053992 not responding.
I hat your system.
Ticket booked but not confirmation by msg 7 mail. by Krishna Vishwakarma:
(4 of 5)
Hello, this is Krishna .I'm from Nagpur. I did a reservation through MSRTC app as guest but after the payment step money was deducted from my account but ticket booked. but not confirmation by Msg & mail. I book from Solapur to Nagpur at 03 of November 2018.I want to know about that why it was happened. Please give a response for regarding this subject.
My mobile number is 9403964918. And my Email id - maheshjthakur@gmail.com
Your bus service was stop for any stop for any passenger by Vishant Randive seat no 25,26:
(4 of 5)
Dear MSRTC,
Im travling from kalyan to beed but departure time is 8:00 it stop from last more than 1 hour in murbad for no reason current time is 9:45 .bus no is MH-05 2813.
I WANT CATCH ONETHER BUS IN MY STOP STAND. IF u give important to ur passengers plz do needful. I already ask driver and coundecter also.
Ticket kadlele astana bus madhun khali utarle babat by Chandrakant nanaware:
(4 of 5)
Kolhapur-sangli vina vahak bus che ticket No.7022 dt.13-11-18 time 19:23 kadlele astana pocket madhun 5 minitat kadun deheparyant tumhi ticket kadale nahi asa khota aarop karun chalak & vahak r y rukadi yane dt.13-11-2018 sandhyakali 7:45 vajta bus madun khali utarale ani mazi manhani keli ahe.report check karun bga ase sangitale astana suddha report pramane sarv pravashi barobar ahet,ase sangitale.mag maze tickit kothun nighale,doghanchya sanganmatane dusra vina ticket pravasi patvile ka?survatila 20-25 minit timepass karun 5 minit tikit dakhaveparyant waitng ka kele nahi?report kasa check kela?yachi chokashi karun chalak & vahak rukdi yanhevarti kadak karyawahi karavi hi vinanti
Satara Borivali Shivshahi stop at Shirwal. by Sagar Vaidya:
(4 of 5)
Sir, You are giving Reservation at Kamothe for Borivali to Satara Shivshashi but You are not allowing to book ticket at Shirwal for Satara to Borivali Shivshahi bus. Shirwal is in Satara district only. Please give reservation stop for Shirwal for Borivali-Satara-Borivali bus.
Unable to board the bus as it left 1 hour prior to scheduled departure time by Kausar Hossain:
(4 of 5)
Dear All,
Today i.e on 25th December,2018 I has reserved two seats in Shivshahi MSRTC Bus from Hyderabad to Latur. I booked the ticket on Red bus on 24th, Ticket No:-35858719,Transaction Id:-RB290951896. The scheduled departure time was at 8:00 am from Mahatma Gandhi Bus stop,Hyderabad.We had been waiting for the bus from 7:00 am, but the bus did not reached there up to 10:00 am .We tried for on line cancellation.But there was no option available through online. Are we the victim of a public looting by the MSRTC .God help them
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