Mr by Preet Uberoi:

(4 of 5)

i am being harassed by your service section. I am getting text messages telling me that my service No3000571133 has been assigned to the IFB service technician.Then i get another messages saying if satisfied SMS yes or no on 9231004321. Then i get a call from a lady from another number again offering me service of the IFB washing machine. I DO NOT HAVE ANY IFB EQUIPMENT AT HOME....i told her not to disturb me and she was very rude and answered back that she will disturb me....she has called and text me 6 times today itself....

Complaint, Ticket no-1000623128 by Ved Prakash:

(4 of 5)

I made a complaint which no-1000623128 on 5 Nov 2017. No action taken till now. Please take action to repair my IFB washing Machine on priority basis. thamks

M: 9 55 55 5 1234

Complaint for pathetic 'support' by Naimee Khakhar:

(4 of 5)

Dear team,

I am a customer of your washing machine based at Rajkot (Gujarat).

There has been an issue with it since the past 14 months. I have done 20+ complaints till now, but there has been no intervention/importance/interest given to it by your team. There can be three reasons I believe for this:

1) They are too busy with their work (which excludes handling complaints)
2) Complaint handling isn't a company policy
3) Reason best known to them

Below is a part list of complaints:
11003308867 dated Aug 29, 2016
1000018373 dated Feb 23, 2017
1000009475 dated April 18, 2017
1000350812 dated Aug 22, 2017
1000444709 dated Sept 17, 2017
1000536791 dated Oct 12, 2017 (still not resolved)
There have been more complaints done but I am unable to find those messages in my mobile. Will be great if I get a clarity on why is there no resolution attempted from your side. Is it because of any of the three reasons I mentioned? If yes, which of the three?

Now, if this is going to be ignored like you have been doing since the past 14 months, I will give this up as scrap in your nearest store. Will be great if you can give me the address where I should do it.

Also, If anyone is reading this e-mail and not ignoring it like my complaints, you can reach me either over this e-mail, or at (+91)9825287870.

Complaint for pathetic 'support' by Naimee Khakhar:

(4 of 5)

Dear team,

I am a customer of your washing machine based at Rajkot (Gujarat).

There has been an issue with it since the past 14 months. I have done 20+ complaints till now, but there has been no intervention/importance/interest given to it by your team. There can be three reasons I believe for this:

1) They are too busy with their work (which excludes handling complaints)
2) Complaint handling isn't a company policy
3) Reason best known to them

Below is a part list of complaints:
11003308867 dated Aug 29, 2016
1000018373 dated Feb 23, 2017
1000009475 dated April 18, 2017
1000350812 dated Aug 22, 2017
1000444709 dated Sept 17, 2017
1000536791 dated Oct 12, 2017 (still not resolved)
There have been more complaints done but I am unable to find those messages in my mobile. Will be great if I get a clarity on why is there no resolution attempted from your side. Is it because of any of the three reasons I mentioned? If yes, which of the three?

Now, if this is going to be ignored like you have been doing since the past 14 months, I will give this up as scrap in your nearest store. Will be great if you can give me the address where I should do it.

Also, If anyone is reading this e-mail and not ignoring it like my complaints, you can reach me either over e-mail (naimeekhakhar@gmail.com), or at (+91)9825287870.

Service delay by Srinivas E:

(4 of 5)

My Customer ID 15331332
mobile no. 9866767100
Email ID: topmtpl@gmail.com
My 1st Complaint on 16 October2017 Ticket No. 1000551847
this complaint without Resolved & even not visited Closed on 28th Oct 2017
I am Replied throw SMS "NO" to 9231004321 on 28th October 2017
Given complaint to Customer care for This issue but they are given
2nd Ticket No 1000595321 on 29th October 2017
I am so many times call to Customer care but no Technician not Visit my
place, not called to me, not Resolve my Issue Still today 16 November 2017 11.48 p.m. my Warranty ends in short days
IFB Playing game with Customers in end warranty time
Plz solve my issue within 24 Hours

kanaujiya by vinod kumar:

(4 of 5)

I am so many times call to Customer care but no Technician not Visit my
place, not called to me, not Resolve my Issue

My register mobile no is 9777444439

dishwasher problem by Cherian K.Philip:

(4 of 5)

Our dishwasher is not working,kindly arrange your service personal to attend to it,we had registered through phone on Nov.3rd and Nov.17th.No one has called or attended to it.
Our address: 18 Srikrishna nagar,Chavadimukku,Sreekaryam,Trivandrum -695 017
PH.no.9486412501;9486412502

Complaint for washing machine by Sanjeev saxena:

(4 of 5)

I made a complaint regarding my non functioning washing machine on 30/10/17.
My complaint no being 1000600047.
I am highly disappointed with the kind of service you people provide.
I have been calling each and every single day so that you people can send someone to replace the bearings.
Still not even a single technician has reached my place.
This is highly unprofessional of you people.
I want an immediate response from you, else I will be taking the matter further.

Regarding Ifb dryer by Juhi J N Rasaikar:

(4 of 5)

I have three appliances of Ifb . Washing machine
Dish washer & dryer. Dryers timer is not working.
It is in warranty period.
Pls. Send your technician as soon as possible .

Lucky drow kopen has not provided by dealer till date by Vishal Pandey:

(4 of 5)

We have procured IFB washing machine at Bilaspur (chhattisgarh) during the last festival season and same time IFB giving lucky drow kopen to costumer. When machine has been delivered to us at that time dealer told us soon they will receive the kopen and after receiving dealer will provide the to us after long follow-up now dealer telling us they sent our name to IFB Raipur office (chhattisgarh) but IFB has rejected so dealer can't provide lucky drow kopen to us, so now we have been cheated by IFB or by dealer. So we would like to request you kindly do the needful.

Thanks

complain no 1106590025, by KR.PANDIYAN:

(4 of 5)

sir,I bought your IFB washing macine on 17.10.2017.My machine was struck while washing on 24.11.2017 and complained for this issue on same date.There was no response from your service provider company CLASSIC ENTERPRISES and we suffer a lot after purchasing the washing machine from them. How should you give agency to the company who dont has service team. So kindly send the service peoples to repair the machine or take back the machine and give us our money. Or else we deal legally.

by George K. K.:

(4 of 5)

my IFB Machine does not take water and reject atter washing complaint booked one month ago no response one month is too much time pl.attend my Nois a 9895827837

Poor Service by John:

(4 of 5)

Dear Sir,
I have not satisfied for the service response action , the service representative again saying the same statement (they are not doing proper service), hereafter I am not going to use any kind of the IFB products of myself and my family members & friends also , so I am going to do the service in outside person, I was called him & he checked unit hardly 5 mints in my house and he said simply nothing issue on Machine then he charged me Rs.590/- He never respond my complaint I told him some screw is not fitting kindly change but he ask me buy the screw and fix the machine myself. He spoke very rudely, I was totally unsatisfied for service response team, Especially the the sales representative Mr.Mani & his manager Mr.raja was not understanding the customer requirement ,They are acting just like a recorded service. he said he don’t have the screw in shop it will take 1 day . Pls take the necessary action to the service persons or Refund my money back.I trust my mail will do something atleast. Do the needful.

My Contact No : 9003036035

Pondicherry-605005
My Ticket no:1000754547

Thanks & Regards,
John Leo Kennady.P

Non attendance of complaint against Ticket No.1000753283 issued on 06-12-2017 by kuldip singh:

(4 of 5)

Dear M/S IFB

This is matter of great regret and painful that I requested Shivalik Enterprises, Anand Nagar, Tripari, Patiala Punjab on 04-12-2017 to attend to fault in washing Machine AW7201RB under Mtc. Contract D191604861 dated 14/12/2016 in the name HARBANS KAUR. But they have not cared to attend my request.

Later on I contacted customer care at phone 1860 425 5678 on 06-12-2017 who issued Ticket no 1000753283 with the assurance that IFB representative will visit shortly. But sorry to say that no body contacted us up to 08-12-2017.

On again contacting customer care asked me to contact Mr Naresh Kumar who never picked up his phone 9356535120. Then customer care gave another contact number of Mr Atinderpaul Singh who at least cared to pick up the phone and promised to send the technician. In the evening I receive the call from technician and fixed up the time of visit at 10.00 AM on 09-12-2017.

But he never turned up. We have been calling him at his no.8559026446 and of no avail as he is not picking up the phone. Even we tried to contact Mr. Atinder Paul Singh but his phone was constantly busy 12.14 to 12.59 on 09-12-2017 and when we finally tried at 1.02 PM he did not respond.

By again contacting customer care another phone no of some Mrs Kiran was intimated as 9803601397 which is surprisingly of Shivalik Enterprises which ultimately we have come to the same place where we were at 04-12-2017.

We are Sr. citizen our washing is lying faulty for the last 7 days and in this extreme winter we unable to wash our cloths. We are using so many IFB appliances such as dish washer and washing machines and others but now we are baffled to note the poor response of IFB. This is horrible creating irritation and sense of non confidence in IFB services. I noticed that your customer care is simply issues the ticket without any monitoring and taking responsibility for the immediate compliance of complaint for which any ticket is issued.

You are requested to please attend to our complaint under aforesaid ticket immediately.

Regards,

Kuldip Singh H/O Harbans Kaur
120-D, Model Town Patiala
M: 9878376661

washing machine complaint by Sonu:

(4 of 5)

HI,

Its been around 15 days now, we have registered a complaint with Ticket no. 1000780286. and till now the issue has not been resolved.

we are given a excuse that the part is not available. With a big company like IFB, how can the parts are not available for 15 days.

Please let us know by when the issue will be resolved.

Thanks
Sonu
9899135297

washing machine problem - water leakage by murari lal falod:

(4 of 5)

your service is very bad, i have purchased washing machine 15 days and water leakage since then, service center has no response.

Ticket number is 1000802167.

My contact number is 9867837836.

Please resolve at the earliest

Not instraltate IFB Microoven by Basana Das:

(4 of 5)

I purchased a IFB microoven, but still now don't intrastate it

IFB Washing Machine Service by A SUBRAMANI:

(4 of 5)

Dear Team IFB,

Have filed a complaint 1000648282

Nature of complaint : Huge noise during the Spin step

Post service we have paid Rs 7250 (attaching the invice received)

However with 3 month again the same type of huge noise is observed now.

Kindly TREAT the same as URGENT & do the needful.

Thanks in Anticipation.

Regards,

Subramani (Corporate Manager - QA, Coca-Cola)

G#6, Ramanjini Fort House,

Balaji Layout,

Rajiv Gandhi Nagar,

Kodigehalli,

Bangalore - 560092

Mob # 9711204909

Need help by Ranjeet Singh:

(4 of 5)

Hi,

Hope you are doing well.

I have IFB washing machine and using since more

Need help by Ranjeet Singh:

(4 of 5)

Hi,

Hope you are doing well.

I have IFB washing machine and using since more than one year.last week I had some issues with machine. It was working very smoothly and I found some little bit knocking problem. Drum and motor and sensor were working very smoothly. I raised the complain request to customer care and the gentleman told that it is small common problem and it will cover in general service. He told that some times coin stuck in machine then it creates noise. Previously dryer and washing were working before servicing. The technician came and he checked the machine and in 5 minutes told that sensor and dryer has been gone. I don't know he was completely trained or not and told that it will be charge RS 5500.

I have not received the feedback call from customer care. Customer don't know that what will be the service charges every year. Please mention in terms and conditions that customer will pay more amount at the name of servicing every year.

Please consider these road blocks.
Thanks
Ranjeet
7829000133

IFB Customer Care Number Toll Free Number Complaint Email Id Office Address

Related Infomation

Service issue | Complaint | Query | Feedback | Suggestion | Reply

Mr by Preet Uberoi:

Complaint, Ticket no-1000623128 by Ved Prakash:

Complaint for pathetic 'support' by Naimee Khakhar:

Complaint for pathetic 'support' by Naimee Khakhar:

Service delay by Srinivas E:

kanaujiya by vinod kumar:

dishwasher problem by Cherian K.Philip:

Complaint for washing machine by Sanjeev saxena:

Regarding Ifb dryer by Juhi J N Rasaikar:

Lucky drow kopen has not provided by dealer till date by Vishal Pandey:

complain no 1106590025, by KR.PANDIYAN:

by George K. K.:

Poor Service by John:

Non attendance of complaint against Ticket No.1000753283 issued on 06-12-2017 by kuldip singh:

washing machine complaint by Sonu:

washing machine problem - water leakage by murari lal falod:

Not instraltate IFB Microoven by Basana Das:

IFB Washing Machine Service by A SUBRAMANI:

Need help by Ranjeet Singh:

Need help by Ranjeet Singh:

Service issue | Complaint | Query | Feedback | Suggestion | Reply

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