UTS R-Wallet Customer care support R-Wallet Helpline number

  Micromax Authorized Mobile Service Center In MG ROAD     MCent Customer Care Phone Number, Toll Free Number, Email, Website, Office Address     Manohar Parrikar Goa CM, Contact Number, Email Id & Office Address     Suzuki Bike Scooter Customer Care Helpline Number Office Address     Punjab State Power Corporation [PSPCL] Customer Care, Complaint and Reviews     Bhubaneswar Passport Office     GSRTC Customer Care, Complaints and Reviews     Punjab State Power Corporation [PSPCL] Customer Care, Complaint and Reviews     UP East Airtel Nodal Officer     PhonePe App Customer Care Number Complaint Email Id & Office Address  
  • Customer Care Number : CCN0134073
  • 1805

R-Wallet is closed wallet of Indian Railways. Currently, it will be used to buy suburban tickets in Mumbai and Chennai suburban section .Being a closed wallet, all the rules of RBI for Closed Wallet will apply to this wallet also.

The R-Wallet with zero-balance will be created without any additional cost upon Successful Registration by the passenger. The minimum recharge value is Rs.100 and multiples of Rs.100 which can grow upto Rs.5000.The maximum stored-value amount in this R-Wallet is Rs.5000.

 UTS R-Wallet Customer care support : R-Wallet Helpline number
Phone:     – 7045033646 (for Mumbai users)
    – 044-25351621 (for Chennai users)
    – 011-23361955 (for Delhi users)
    – 138 (for Kolkata users)
    – 138 (for Secunderabad users)
Email:     [email protected] (for Mumbai users)
    [email protected] (for Chennai users)
    [email protected] (for Delhi users)
    [email protected] (for Kolkata users)
    [email protected] (for Secunderabad users)

How to Recharge R-Wallet?
R-Wallet will be issued with zero balance to all the users upon successful registration in the system either through utsonmobile mobile apps or website (https://www.utsonmobile.indianrail.gov.in). The user can recharge their R-Wallet at the UTS counters available in the Suburban Railway Stations or through the website (https://www.utsonmobile.indianrail.gov.in).
In case of R-Wallet recharge through the website, there will be an additional PG charges plus service tax. The service tax is applicable as per the extant policy, Govt. of India.

How to check the R-Wallet balance?
The user can check the balance of R-Wallet either in the UTS mobile apps or in the website (https://www.utsonmobile.indianrail.gov.in).

How to Surrender/close my R-Wallet?
The passenger has to initiate the surrender R-Wallet request from the mobile app and he/she will get a secret code as SMS. The passenger has to go to the suburban Railway Station and show the secret code to the booking operator and get the cash refund after deducting the clerkage amount. However, the surrender policy will change time to time.

How to Block my R-Wallet?
The user is allowed to block the usage of R-Wallet through Helpline number (listed below) by giving user credentials. Once, it is blocked, then they cannot reuse it and no cash refund will be given for the left out money available in their R-Wallet.

How to revert a Wallet Surrender request?
If you have mistakenly surrendered your wallet and again want to use it, then you can call the customer care number for your city and request for the same. However once refund has been collected from the railway counter no further reversion will be possible.

How to change the mobile handset?
One can change the handset once in three months. The steps to change the mobile handset is as follows:
1. The passenger has to initiate the change handset (IMEI) request from the existing mobile number.
2. The passenger can Download the app in the new mobile device.
3. The passenger login to the application using their credential.
4. The passenger will use the sync ticket option to re-sync the ticket to the new mobile.
5. All the ticket will be bound to the new mobile handset.
In case passenger is not having any valid tickets, then change handset request may be initiated from the website https://www.utsonmobile.indianrail.gov.in

Result 3 votes
Not Useful Happy Somewhat Useful Useful Very Useful

Share Now Ask Question Reply Now Contact Submit Complaint

Similar Customer Care Numbers

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Wallet statement

    Mene apna wallet sarrender kar diya tha but ab mujhe apna uts app re start krna he pls batayein

    January 22, 2019 sanju kashyap

    Money Deducted From Bank Ac But Still Not Deposit In Wallet

    Dear team,
    Money 1800 rs deducted from my bank account yesterday but still not deposit yet in R wallet..Your Customer care no not responded from yesterday too.. Kindly Look into as soon as Possible

    January 18, 2019 Rohit Pasad

    Return double debit amount

    Season ticket amount twice bebit from my credit card.

    January 11, 2019 Sanjib Bepari

    Season ticket

    Quarterly season ticket purchase on 12-12-2018 by r-wallet through uts but I lost my mobile set. My uts no. XEBCC9N002 from Jagatddal to Majherhat and valid from 13-12-2018 to 12-03-2019. How can I get the ticket?

    December 31, 2018 subhas chandra sarkar

    Reniewd Ticket not showing in update

    Dear Sir,

    I have renewed the season ticket today and payment has been successfully made through paytm wallet but i can't see the renewed ticket in booked ticket list.

    December 26, 2018 Tejal Shah

    TTE not accepted UTS ticket

    Kindly solve my problem...TTE not accepted UTS ticket...9334906510

    December 10, 2018 Md Mukhtar Alam


    I request sir my uts mobile volet balance all ready but not open ticket plz help me

    November 27, 2018 Rathwa Vinubhai

    Money Deducted from Bank ac but still not deposit in wallet

    Dear team,
    Money 199 rs deducted from my bank account yesterday but still not deposit yet in R wallet..Your Customer care no not responded from yesterday too.. Kindly Look into as soon as Possible

    November 27, 2018 Akshay Avinash Mahadik

    Ticket Is Not Booked But Money Is Payment Successful

    I am Payment Successful But Tickets is Successful Booked


    November 14, 2018 Souvik Mondal

    My account not open

    My mobile number 9958694057 is not registered uts please help me

    November 3, 2018 MUNESH CHAND MEENA