Complaints

  • Cleaning at gate 10 International departure
    Ambuj on 2015-06-11 10:45:30

    Good morning,

    At 19:30am some one dropped a burger and 2 glasses of milk shake in front of gate 10. Only an hour before the boarding time for Thai airlines going to Bangkok.
    There are three staff members at gate but no body called cleaner or covered the spillage to prevent any injury to passengers. I was told by gate staff that this not there job to clean when I asked them to call cleaner.
    Its 10:40 now and finally it's just been cleaned by a cleaner.

    Regards
    Ambuj

  • cocacola2015 AWARD winning parcel
    RAJESH PRAKASH VELHAL on 2015-06-23 22:36:23

    Respected sir/madam, i am from Maharashtra,dist.-Osmanabad,post.-Ternanagar.I got a message "Ur winning prize money from cocacola company 500,000.00pounds and one samsung galaxy s6 model and one lcd tv 51 inches is here in new delhi airport now."Message from+918588930536 is it true.I also a call from this no.

  • Query
    Anil kumar on 2016-10-03 09:39:33

    hi. I have one question. I have booked my air ticket from nepal to delhi. can you plz give me advise what kind of documents I need to carry with me. like id card, passport etc. and one more question I have one surgery and plats in my hand do I need any medical document with me?

  • Complain against GMR staff
    Honey Chaudhary on 2016-10-07 18:24:42

    I want to right this against GMR-DIAL staff specially for senior staff. They are not aware about the aviation sector its function, way to handle crowd, how to solve passenger problem.If GMR owner want to maintain his name in aviation sector need to replace their senior staff. They really don't know what's their duty on airport.In last I also want to mention some name of senior staff of whom I'm talking- MS. Kalpana Diwakar, Md. Omar siddiqui,mohd. Sheraz.

  • Complain regarding your call centre staff
    Krishna murari on 2016-10-13 15:09:26

    I called IGI airport enquiry call centre on 13th Oct'16 at around 3 p.m to enquire about my flight terminal. The call centre staff named RAViNDER was very rude and his tone was very unpleasent. Advice you to put him into rigorous refresher training as to how to talk to the customer in a polite way.

  • arrival of united airlines
    AARTI on 2016-10-17 12:51:36

    please confirm the arrival of the fight in igi t-3

  • Entry fee
    Satish chopra on 2016-12-15 10:39:19

    I had issues with your airport entry pickup point, I have a transport work, my cab is going to pick client to arrival, but your staff ask always cash, your staff always said no working credit card mashine, so my question is how can we are support to digital India,

  • Ak singh on 2016-12-21 20:58:39

    Parking charges not accepted by parking in charge through swap machine or cash less

  • complaint
    veer singh on 2017-01-04 09:42:16

    Sir veer singh k name ka London se koi parcel hai

  • Rituraj
    Rituraj singh on 2017-01-05 22:29:29

    Sir
    Maine 04 ko delhi air port se Bahreen ke liye aa raha tha .

    Mere saman main nariyal sukha rkha tha jo ki checking ke dauran bataya gaya ki ye nhi ja sakta .

    To whan par nikal liya gaya.
    To uska koi solution nhi hai kya.

  • Regarding luggage
    Raj on 2017-01-07 03:53:59

    Hi sir /madam
    I just wanted to know that I want to go Calcutta from Delhi , I m coming from Canada , in that local flight from Delhi to Calcutta they only allow 1 luggage .
    Do u have any facility to deposit our luggage on Delhi airport for 3 days ?
    I m waiting for ur answer

    Thanks
    Raj
    7808031331

  • courrier
    rubal on 2017-01-09 17:39:34

    Mera uk se courier ayea hai
    Rubal ke name ka

  • job in chek in counter ,tickting
    pankaj kumar rao on 2017-01-10 22:42:00

    Myself pankaj kumar rao .
    I am from faizabad uttarpardesh.
    I have completed one year certificate course in aviation industry.
    Currently I am pursuing b.sc.3rd year.
    I also have completed ccc and data entry operator course in computer.
    I have worked in hotel industry as well as I am working as a techer.
    I also have my passport .
    My passport no. P2738432.
    I want to join as a ground staff in delhi airport .
    Please give me one opportunity.

  • http://www.vancleef-jewelry.cn/fr/
    van cleef & arpels bracelet replique on 2017-01-13 05:46:12

    cartierbraceletlove In our family we say “G-sneeze you!” because it’s silly and the 2 year old likes it.
    van cleef & arpels bracelet replique http://www.vancleef-jewelry.cn/fr/

  • Misbehavior of airport staff n costum officers
    Swati goel on 2017-01-13 18:44:32

    This is to kindly bring to your notice that behavior of the costume officers in delhi airport is extremely bad. My luggage was missed by emirates airlines while my travel from dubai to delhi. They send my luggage the other day ( 13th Jan 2016). The customs did not release the luggage. They did not call n informed us also. WE called them to inquire about our laggage only to found out custom officers have it. My husband went to airport. If any officer wants to check any luggage that is fine, as they are doing their duty. To harress my husband by picking out all ladies stuff in front of 10-20 ppl is unacceptable. Asking silly question like " why clothes t neatly placed in transparent plastics ?" is stupidity. Is concept of dry cleaning is so foreign them? If they find anything suspicious ask directly or take action with some decency. There is absolutely so need for unnecessary taunts n comments. The airport staff didn't even apologize for there mistake of leaving my luggage. They didn't even call to inform us about hold my bag.
    It's very disappointing to see educated officers behaving like illiterate n uncultured people.

  • Query
    Heather on 2017-01-16 18:51:29

    I have a question and could not find a toll free number. I am flying into your airport and have made a reservation at the holiday inn. I am coming from USA. My travel companion lives in Delhi. We are staying the night in the the room and then taking spice jet next day to destination. Is there somewhere he can sit near where plane lets people off so I can meet him easily?

  • Drinking water facility missing at 1st floor & ground floor Foodcourt ground floor shopping area of IGI Airport Transit forcing people to buy monoploy ?Drinking water at Rs 50 for 1/2 liter bottle
    J gupta on 2017-01-20 15:32:12

    Received reply from Indra Gandhi Airport authorities where they have confirmed all my allegations at the same time have shamelessly given lame excuses to continue to support such daylight loot from public..
    My allegations in the complain were.
    1.) There is no drinking water point in entire first floor and ground floor food court and shopping area of many thousand sq. feet. (Confirmed in the reply )
    2.) Public is forced to buy Drinking water bottle in food court area. ( Confirmed in reply )
    3. Himalayan band (only monopoly brand being sold inside the food court area ) Drinking water bottle is being sold at exorbitant price of Rs. 50 for 1/2 liter. ( Confirmed in reply )

    You are once again requested to please take action in the matter
    Yours faithfully,
    Jitendra Gupta
    for your reference, Below is the reply received,

    CRM Portal
    4:55 PM (4 hours ago)
    to me, feedback.igiai.
    Dear Sir/Ma'am,
    Greetings from IGI Airport!
    As informed earlier, your communication was forwarded to the concerned team. We sincerely regret that your experience was not up to your expectations. Please be assured that we have closely reviewed the matter and a detailed examination of the complaint was carried out by the Operations Team.
    We would like to state that adequate drinking water points are available in Security Hold Area. Three water points are available in Security Hold Area departure level and two (2) water fountains are available at Boarding Gate area. Water facility at food court level is available through concessionaire on payment basis. It is not feasible to install drinking water fountains at food court due to space constrain.
    Management is carefully planning the following to meet the traffic demands & manage space constrain -
    1. Commissioning of T2 (to accommodate the enhanced load of T1D) is being done on priority, expected to be operational in the month of February 2016. Subsequently few flights will be shifted thereby reducing the passenger load at 1D.
    2. Expansion of T1D is in design stage; once finalized the project work will start soon, once completed it will give a complete new experience to our guests.
    Pricing of the packaged mineral water and Natural water (Himalaya) is ascertained by the manufacturer and is normally available in two different packaging. One is for traditional trade outlets and the other ones are called the institutional packs which are available for sale in special service outlets like airports, restaurants, theme parks, multiplexes, only. These institutional packs are not intended for sale in regular retail. We as an Airport operator make sure that F&B outlets do not charge more than the printed MRP.
    Guest feedback is of paramount importance as it helps us to serve you better in future. We really appreciate your effort to bring this to our immediate attention. Looking forward to your understanding and continued support. We will be delighted to welcome you back at your own IGI Airport.
    With Kind Regards
    Customer Response Management
    Delhi International Airport Pvt. Ltd.
    IGI Airport, New Delhi.
    Website:

  • parcel
    kannikanti .Rani on 2017-01-21 11:39:51

    My frnd send one gift pack from uk to Hyderabad am gettiing custom call ph no +919069516515 this no they say u diposit money 15500 n after we dispatch ur parcel so am transfer amt 15500 but not dispatch so pls help me

  • samsung percel
    shivakumar s.k on 2017-01-24 16:26:06

    dear sir
    i hve recived a mail from u r side so whether it is fake or not i want to know that plz inform or send a mail

  • Customer harrestment
    LP sharma on 2017-02-01 15:58:32

    Dear sir/madam
    My british friends travelling to uk to kathmandu via new delhi at the time of transit staff were tell her to despot 30000 I manage to desposit 30000 to canara bank after release the british citizen for some time. At present they told us to depost 180000 the british citizen name is Miss Tatiania Anderson at present she is in IGI airport new delhi. I will also complaint to PMO zee news to raise the issue
    Thanking you

  • Complaints
    Seriful Purkait on 2017-02-03 09:22:32

    Your service is very fake because you r service name another duplication done.

  • Delhi airport Communication problems
    Srivastava Cheemakurthi on 2017-02-04 07:46:49

    I was travelling through Delhi airport, I heard in the airport that the airport is a silent airport so that they don't announce any information as needed. We have to change to 3 to 4 different gates and until we asked no one inform the delay of the flights and no one inform the gate changes information also. this is very inconvenience to the passengers. I heard from many foreign passengers that this is very bad and insulting the indian airport. I wish the problems will be rectified in the future.

  • Toilet wastage dumping in Residential Area
    Nitin Raj on 2017-02-04 15:58:06

    Dear Authorities,

    During the fly almost airplane are doing the dump toilet westege (potty)in residence area.

    i am living in Noida Special Economic Zone phase 2 noida.

    Request you pls do the needful earliest.
    Rgds
    Nitin
    9990257157

  • Security misbehaving
    Salah hawaldar on 2017-03-02 12:57:22

    This is to inform you that I was travelling from Delhi to jaipur with spice jet however at the airport the security check to board the flight was dis. A cisf personnel misbehaved with me.he was giving me dialogue delivery like SAMANDAR ME RAHKAR MAGARMACH SE BAIR MAT KRNA. He also pushed me after the complete check.i want to take this further to the next level where personnel like him can be punished.

    As I was in a rush for emergency to reach jaipur I didn't approach the seniors

    I kindly request you to taje strict actions against this CISF PERSONNEL

    Thanks
    Salah hawaldar
    9819557300

  • Delhi Immigration Issue
    Bhupesh Sharma on 2017-03-06 23:12:33

    Sir,
    Herjinder Singh having passport no. H4623457 Travelling from Chd to Doha Stopped at delhi Airport by Immigration with Unknown Reason. Now i talked to immigration and he told me he didnt came for immigration. And through the reason on Airways. His visa is expiring tomorrrow and he has to fly today or tommrow. please help its important he is in Delhi Airport Now.

  • passport missing
    shankar lal nai on 2017-03-09 21:38:42

    Sir my passport is missing on terminal 3 airport near custom scanning process so if passport received then contact my mobile number 7014088634
    7790965285

  • we have to pay for more laggess
    joseph nireekshan rao on 2017-03-11 12:47:34

    respected sir
    one of friend from Sweden traveled to India on 7 th

  • rude and poor way of talking
    shashi saini on 2017-03-12 01:47:20

    sir,
    I am student of mbbs pursuing it from china.....today its my flight at 2:40....i am still at Airport.....being a gal i was never thought to be treated like this....juss before couple of hours...while measuring my luggage weight, (that was overweight) staff treated me so badly(specialy manager)....i was asked to pay the penalty and i was ready to pay that....but the weight measures differences at entry and at counter....whn i asked about descrepency , the manager treated and talked to me in such a rude and voilent manner. It was a shameful act from your staff to be treated like this juss for sake of money.....you are requested to teach some sense....how to talk specially to gals....i will be highly obliged....I didnt notice the name of that person....but that was from haryana. and i entered in front of domestic airport.....please sir/madam do something. i will be highly obliged.

  • Wrong stamped of date of 22 February 2016 instead of 22 February 2017
    Arvind Kumar Rawat on 2017-03-13 23:04:28

    Respected Airport Authority,

    I came to India dated on 22nd February 2017 from Toronto. I was going to Ahmedabad but my immigration clearance and customs process destination was Delhi International Airport.
    Big mistake is done on my password by immigration department, they stamped wrong date on my passport.Immigration department mentioned 22nd February 2016 instead of 22nd February 2017. Right year is 2017 but they mentioned 2016. This is very big and ridiculous mistake and it is done by responsible department of India.
    I request you that please improve this mistake and do process on this sensitive matter.
    I am waiting for your early reply as soon as possible.

    With regards,

    Thanks,

    Sincerely,

    Arvind Kumar Rawat

  • Not delivery
    Sathi umar. K on 2017-03-21 12:08:24

    My tracking no. 017700193 tara courier service from UK I'm paid my charge rs 35000 after asking rs 21000 asking for fine what is the matter I do no pls help me sir my delivery date 15/2/2017

  • I want to know about Airpita designation
    Narayana Murthy H.R on 2017-03-21 22:48:49

    Sir i am some information about Airpita working in custom in IGI .let me know about her desiga=nation

  • Not delivered
    Dileep kumar on 2017-03-22 12:30:16

    Sir,I have paid 30000 for custom clearance and 75,000 for penality for what the money inside the package and also 49,000 for income tax clearance but still I didn't receive the package while I was calling she is not answering for my call pls help me that there is really a parcel in your air port on I.surekha name pls help me sir
    My contact info 7680813791

  • Security staff behaviour
    Devinder Singh on 2017-03-23 16:21:53

    Today when I open my laptop bag at home there is one item is misplaced at airport delhi terminal 3 , when I dropped my laptop and other things like mobile wallet and lap top bag at security counter than after I collect my laptop, mobile and laptop bag but sweeet shop I can't find when I open my bag at home , I also remember Mr. Shyam Sunder Sharma security officer misbehave with me for my water bottle and cold drink can he also belamed me he said I carring shaving blades and seizer but he can't find it when I want to complaint for this matter security officer not helped me.

    So I requested to CISF Securuty chief please look in to this matter

    Devinder Singh
    9813513543

  • GOBINDA on 2017-03-23 20:14:09

    my parcel not delivery from uk state. 6/3/2017 morning flight. contact me 9433243696.

  • Kiran sidhu on 2017-03-24 15:23:36

    Security lapse at terminal 1. Pigeon flying inside

  • Parcel query
    Sayed Tafazul ali on 2017-03-27 00:38:07

    I just wanted to know is there any parcel for me from

    Flight number VS 300
    Route London (LHR) to Delhi (DEL)

    Scheduled departure time 15th March 2017 20:00
    Scheduled arrival time 16th March 2017 09:20
    DEL - Delhi - Indira Gandhi International Airport
    LHR - London - London Heathrow Airport.

    Departure terminal:
    London - London Heathrow Airport - Zone A, Terminal 3
    Arrival terminal: Delhi- Indira Gandhi International Airport - International Departures, Terminal 3

    by Samsung Electronics (Uk) Ltd

    Samsung House 1000 Hillswood Drive

    Chertsey Surrey KT16 0PS,United Kingdom

  • parsal no IGI788099DL
    SHIV KUMAR TANDAN on 2017-03-29 21:45:19

    My name shiv kumar date 20/03/2017 ko parsal no IGI788099DL aaya tha kishke name par please send my mail
    L

  • Bagage transfer for transit passengers
    Martin Ellis on 2017-04-02 14:56:35

    After arriving from Finland with Finnair My baggage became imposible to transfer to my flight to Kathmandu this caused me significant problems and it became impossible to continue my holiday, I would like to make a claim for compensation or at the very least an appology, The staff from Air India at the transit desk promised many times that the bag would be sent but this was just talk.You seem to have a total disregard for your passengers, And you have no system to transfer transit baggage for passengers without an Indian Visa, As an International Airport you should be ashamed of yourselfs

  • Parcel delivery
    Sagar chavda on 2017-04-05 12:38:19

    I got a call in morning at 10:30 am from delhi custom service.he say someone send a parcel of my named.if i want it then i have to pay the custom charge rupees 8500/-.so i want to know is that true ? In really any parcel for me ? If say then please contact to me.my contact number is 8733070314.

  • ankit soni
    ankit soni on 2017-04-06 22:45:37

    Sarita soni kr name SE koi delebri aya he ka sar

  • singh
    tuntun on 2017-04-16 22:34:12

    sir I want to know I am purchased 32 inch lcd tv from uae. how much cost pay to custom charges. reply now

  • money exchange
    Rishabh Goel on 2017-04-26 13:24:50

    Good Day

    hello sir,I am Rishabh Goel, I am a Deck Officer in Merchant Navy. I was out of country from 15 September2016 to 27 February 2017.My Passport Number is M7989518 and as i was out of country during the period of demonetisation and being a NRI, i am obliged to change old currency upto 25000 rupees once from RBI branch but while coming back home from sea i was having 24000 rupees old currency and not known to the fact that i need to declare it in airport custom department to get Declaration certificate as per RBI norms.

    I have been to RBI delhi branch but because of no declaration certifate my request for old currency exchange was cancelled.
    Please help me in getting that certificate or to provide the address where i can send this query. your positive reply would be greatly appreciated.

    thanks and best regards
    Rishabh Goel
    Contact number:08439272044

  • about import drone
    on 2017-04-26 21:41:23

    Hi sir i was heard that , drones has banned in india. I want to import drone from canada, please tell me , i want import drone by courier to pay all taxes and importing or custom fees. Can you allow , can i import drone. Please tell me sir i dnt waste my money to import drone from abroad if customs not allowed.
    Thanks
    Happy chahal, from punjab

  • Any parsel from London in name malaya.k.kandi
    on 2017-04-27 12:27:57

    Please give me information

  • no
    sapna on 2017-05-03 19:28:33

    Hy my name is sapna mei dellhi me rate hu meni Airport mi jup karne ka mera numdar 7011113850 h pelesa muj si contact kri thin

  • Regarding miss understanding
    Rakesh Kumar on 2017-05-19 13:03:53

    Sir some one call me today he we are calling from Indra Gandhi Airport she informed me regarding my award Mr James came from UK Samsung company today Mr James arrived on delhi airport they came India for me regarding wining award and she said you should have to pay 25000 rupees I want to know about that information is that fake or real please call me 7696740135

  • Cancel flight status
    Tahseen khan on 2017-05-30 17:24:48

    Sir et687 flight cancel hai kya 31 my 2017

  • information
    arun pandi on 2017-05-31 14:17:51

    I want to know that any parcel came my name to your airport i called toyour customer care but they didnt response properly

  • Urgent
    Baljinder Kaur on 2017-06-03 12:48:59

    Respected Sir

    I Baljinder kaur mother of Ms Rupinder kaur writing this mail to inform you that

    A Fir No 0080 Dated 2/06/2017 has been charged under the Dowry prohibition act,1961 section 3 and 4 against Mr Simranjot Singh S/0 Sh Harinder Singh H.No 193/11, Kartar Nagar Preet palace Atam Nagar, Ludhiana.

    Sir I kindly request you to not allow him to go to canada or any another country as he is wanted by the Ambala police.The copy of FIR is attached along with it.

    Sir please dont allow him to move out of India please sir.

  • Respond my Mail please
    Manikanta Brundavanapu on 2017-06-06 17:50:54

    Respected sir,
    I am Manikanta Brundavanapu.I want to tell some information to you that is I got an email
    From UK ,LONDON.In that email they said that I got ICC CRICKET PAYMENT AWARD,so they told me that is u should pay 24750/-for custom clearance charges.they sent SBI a/c number also.my mobile number:9550144068.
    Please respond to my mail.i will give my address details also.please check and verify any parcel available on my address details or not.somebody is calling me.They said"I am calling from INDIRAGANDHI INTERNATIONAL AIRPORT DELHI.
    My address:
    Brundavanapu Manikanta,
    S/o Chandra Rao,
    Merla street,
    Ryali,
    Atreyapuram Mandel,
    East Godavari dist,
    Pin code:533236,Dr.no:2-203/a
    Andra Pradesh.
    India.