Complaints
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delivery statusTanisha Rajesh sarfare on 2018-10-04 16:14:49
I placed an order on 1/10/2018 and its yet to reach the given address, being an work address it will be helpful if you do the delivery by tomorrow as it is really urgent. Kindly make the delivery tomorrow.
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jaiswalpuja jaiswal on 2018-10-10 16:49:03
there is no correct no of shein. i have an issue about refund the amount of canceilation.
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Refund issueMandeep Singh Ahuja on 2018-12-14 17:44:46
You had confirmed that refund of Rs 2316 in total was made in the Wallet against my order nos KZP37333 and CPK37991.
I still don't find said amount credited in my Wallet.
Please post the amount to my Wallet to enable me to do further purchases from your offers.
My emails sent on 26th Nov and 28th Nov 2018 have remained unanswered.
Thanks
Mandeep Singh Ahuja -
EnqueryRahel stanley on 2018-12-17 18:49:03
hyeee actually i have ordered a dress can u please tell when i will get my order
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Return my two pieceJayshree pinamshetty on 2018-12-24 09:42:50
I had ordered my two piece from Shein bt I dinn get the two piece I've only got my pant with it and I ve paid the total money this is not possible how can we trust u here after I've paid1200 and I dinn get the crop top I only got my pant please contact me
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Issues about my refund amountMayuri on 2019-01-09 15:48:59
I want my refund back in my bank account.
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Return productRAVI TEJ SINGH on 2019-01-18 22:44:00
Sir my order product return,sir plz call me 8953511752
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Refund amountSheenu Singla on 2019-01-21 18:35:25
I want to withdraw the refund amount from shein wallet but m u able to do so.. my refund was processed on 14.01.2009. Pls guide
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Incorrect amount of refundPrakamya trisha on 2019-01-24 17:32:57
What the hell is this. U guys are fraud and irresponsible
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Not able to return prodGeetanjali mohanty on 2019-01-29 19:59:59
I m really upset due to poor service..I have ordered some prod..but somehow those prod not useful for me.so I just want to return that..one time I hv received call from return person.. unfortunately I hv not able to attend his call..till now second time they have not attempt to call me only.. please help me out.. please please please
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Not dilivered my packageMukta pathak on 2019-02-02 12:00:40
The message was sent to me by saying the package has been delivered and i didn’t recive it .
Wrong messages has been sent and you people don’t have any customer care number -
When i will get my productAnita mehta on 2019-02-11 11:38:16
Shipping number 1396118789400..my estimate date is 12/02/2019...So i want to know till when i will get my product.
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Order not receivedAboli tep on 2019-02-11 17:08:58
Hi... I have not received my order however I received a delivered confirmation order email.
Order number is ZAZ48065. Kindly check with the concern and please revert.
Regards
Aboli tep. -
Paid online but delivery canceledSeema on 2019-02-20 10:32:28
I paid for my orders online and it was debited from my account. I checked on 19th to track my order but it says it was cancelled. I cant reach their team nor get my refund. Help. How unprofessional to have no working customer care number.
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My money is not in my walletAnusmriti Rao on 2019-03-05 09:31:13
Hey i ordered 3 jackets i kept one and 2 i returned where u said u are keeping my rest money in wallet that is 3910 and i can use it but when i ordered clothes to use wallet money its your money is cancelled so please as soon as possible give back my money
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Order queryAnjana on 2019-03-05 19:39:35
I have order a dress form your website and I haven't received it yet .I have oder my dress ok 25/2/19 please check it
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ExchangeNeetu singh rathour on 2019-03-05 19:41:53
Actually I order 1 top but I have size issue thatswhy I want to exchange.
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Can we send two parcels at onceMatrena Melgalis on 2019-03-06 16:11:21
I had requested for return of one of my clothing item but now I want to return both of them, now will they cut only 65 rupees for return of two items for returning them together or will they charge me 65 rupeess each for each parcel? Also can i had asked for returning only one item but can i return two without asking for return of another item.
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Not refund acceptPrabhjot Singh on 2019-03-07 20:48:56
Hello .sir/mam. Maine 28/1/2019 ko. Shirt ka. Refund mila tha. Usko Maine withdraw kiya. Aur money minus hogeya. Aur ab tk Mila nahi
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Regarding refundShraddha nilesh shah on 2019-03-09 13:19:03
I have returned the material Ref : 1726236809786/CNIETAIL (4922896E02011334). The amount refund in shein wallet, but I want to refund amount in my account due to I don't want to use Shein.
Awaiting your reply.
Shraddha shah
+91 9699111200 -
Where are my orders?Huda on 2019-03-10 10:53:37
I have ordered upteen times and never received my orders. I tried calling customer care but none of the available numbers online are working. Is this a joke?
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RefundRajani on 2019-03-12 14:13:48
I want my cash back ur products was very ,bad nd not in time also ... Nd I refund my product my a week ago but still I have not any cash .. plz refund my money soon or eals I HV to go to media and
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not refund my cashbidhya sherpa on 2019-03-15 09:43:04
It's been since month I refund my order but I have not got my cash.I thought they will ask for my bank account but they did not...Is it fake or trying to eat customers money ...Refund my money as fat as possible
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Return queryLeena Gujjar on 2019-03-15 19:16:11
I ordered a straight jeans but it's too large...the problem is when I open my shein account there is no order from my side.....plzz help me out
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not receipt of refund return productSAKSHI PATHAK on 2019-03-22 10:22:04
sir,
last 45 day i have return my product , and also send your materialreceipt -
RefundJahnvi on 2019-03-24 12:19:50
My product was picked up long back no refund has been initiated yet am I'm unable to find your contact number. Pathetic cheap service .
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Refund statusAnuradha Sachdev on 2019-03-25 13:13:50
I am unable to find out when will the return amount for my Order#:CZX50527 be refunded in my bank account? Thx
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Return item and refundParul Garpale on 2019-04-06 16:58:30
i had ordered 2 items from your site...i.e shein but i have received only 1 item that too of different colour....and there is no response from your side....
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ReturnPOOjah singh on 2019-04-11 14:51:24
Am not able to make return
Plzzz call and help 9098880467 -
My phone had stolenMansi goyal on 2019-04-18 10:07:20
Actually i want my money or dress back..... I can't login to my account because i don't have my phone.. can you please send it by my number- 7014206153 and name - Mansi Goyal. Please help me
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Return productShalini tiwari on 2019-05-03 19:28:48
Iam not satisfied with the product because this is not my size & not in good quality plzz help me for returning this product thanku
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When will I get my orderRoma on 2019-05-05 08:59:23
I have my flight on the 9th May. When will I receive my order?
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My orderShweta on 2019-05-07 11:38:53
Still not get my order. BZH57196
N your contact number invalid -
Shein order confirmSuman on 2019-05-19 11:51:20
Hi mera order confirmation nhi pta mujhe kab ayega mera courier
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where is my orderMegha on 2019-05-20 13:41:42
I was trying to call you on above numbers but it is invalid, want to ask that where is my order Id is. - LHY59522 , kindly confirm me I want my order asap.
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dumkaramaskumar on 2019-05-21 07:52:18
shein customer care number7047614073
shein customer care number7047614073
shein customer care number7047614073
shein customer care number7047614073
shein customer care number7047614073
shein customer care number7047614073
shein customer care number7047614073
shein customer care number7047614073 -
return productjulie.T on 2019-05-21 15:27:07
I try to contact live chat for my return item but it unable to connect so please help me