Complaints

  • Non receipt of refund
    sunny joseph on 2017-07-20 16:02:29

    I have cancelled a wait listed Tatkal ticket vide PNR No.2661752215 and transaction ID No. 100000894954655 on 01.07.2017 for the journey on 02.07.17. The status of the refund is shown in IRCTC website as "Approved" and "sent to Bank". However, the refund has not yet been credited to my Saving Bank Account even after 20 days.
    Complaint lodged with care@irctc.co.in and reminders sent regularly. Neither they responded nor given the status. 20 days have alredy gone I am still in dark.

  • ankush on 2017-07-25 15:42:10

    sir mere ek ticket ke pese muje abhi tak waps nhi mile hai to plz mere account me pese bhej dejiye plzzzz plzzzz plzzz sir mere PNR NO HAI.4647010212 plz help me.

  • Disappointing service 2135817661
    Arun on 2017-08-29 13:58:10

    Hi Team,

    I bought tiket from haldwani to nizammudin to Mumbai. Bought it from Haldwani counter there was a guy sitting name something Tamta. He was very rude and not even behaving in good manner anyways

    The travel date was 27 and 28 i cancelled the tkt online nzm-bct and I was about to get around 695 refund. Online there was some option of counter cancellation i used and cancelled the tkt it flashed a msg stating collect the refund from the counter.

    I went to same(hdw) counter same crap guy was sitting first a fall he asked us to fill the form which was wrong as we were just inquiring still we filled the form and shown to him informed everything surprised to know that he asked us to go to the nzm station to collect athe refund amount how pathetic !!
    Called on customer care number starting with 011 they told it is offline booking so please call on 139 called on that number Preety was the girl who respond my call she asked me to call on customer care number how strange.

    I asked her to transfer the call to senior after long holed i was able to speak to senior name Asha she was really bed in service she told me that yes sir you need to collect the money from nzm within the time period other refund will not be given what the hell????

    Do understand this is govt but what customer service is doing and what the counter people are doing are they for the people or they are just to get salary that sit ????

    Need my query has to be resolved or else i am gonna file case on consumer form.

    Thanks,
    Arun
    9643901472

  • Mr.
    Pareen shah on 2017-09-05 14:59:18

    hii,

    i am not able to login into irctc. i forgot my username.

    kindly help.
    i want to book tickets urgently.

  • Coolies using the Ladies rest rooms for washrooms and for resting.
    Sunil Neshti on 2017-09-15 07:13:46

    I was traveling from Vijaypura to lingampally on 12th September scheduled at 2:05 am. My wife and another lady were sitting inside Ladies rest room .
    The waiting period for us was nearly 3 hours . I was sitting outside the rest room .
    A coolie went inside the rest room to the wash room to use . After coming out he slept in front of the separate room meant for feeding the babies.
    I asked him not to sleep there for it is Ladies rest room . But he didn't listen to it .
    The coolie was there sleeping till our train came and thereafter may also be.

    Why these coolies are using the Ladies rest room for resting and sleeping? Where to complain against such rude Railway coolies ?

  • 2nd booking ticket not show my id :rupesh7817
    rupesh thacker on 2017-09-23 20:00:07

    2nd booking ticket not show my id :rupesh7817
    my transactions freechagre
    rder ID: xkRsRHLDRGEhxb_100000988840524_1WPIN1.

    free charge a/c. debit rs.847

  • Refund amount cause of failed transctaion
    priyanka sharma on 2017-10-05 12:03:26

    i booked ticket on 1st october 2017
    but amount 1420/- got deducted from my account and ticket did not get book.
    so please Take the appropriate action to refund my 1420/- rs. in my account .
    if you need more info please let me know.
    Regards,
    Priyanka Sharma

  • Refund of Amount
    K VENKATREDDY on 2017-12-18 14:56:43

    PNR 6207761908

    Transaction ID; 100001038489604

    DOJ: 10.12.2017

    Train No. 58501

    ​Journey from Visakhapatnam (VSKP) to Araku (ARK)


    I have not received the refund of fare

    Please look into it and do the needful

  • Aadhaar KYC
    K K MOHANDAS on 2017-12-22 06:34:38

    Good Morning! I am trying to insert my Aadhaar No. in my profile to validate unfortunately it failed. I tried number of times it is not working. My Aadhaar No.858270879944 and user id; mdskk, Kindly arrange to do the needful at your earliest.

    Appreciate your quick response.

    With warm regards,

    K K Mohandas

  • refund
    praveen on 2017-12-24 17:51:17

    I have cancelled my tic on dec 2 bt till nw i didnt receive any refund

  • Not generate tatkal e ticket
    RA SHEKAR on 2017-12-26 11:12:56

    On 26th Dec.17 @ 10.17 I have booked one tatkal 3AC ticket by my own login id. payment details completed and payment debit in my bank account and received sms. But not generate etiket and not shown in my booked histry. So please refund my ticket amout Rs.1160/-. Tks for yr quick service.
    Cell: 9787787064

  • Not generate tatkal e ticket
    prakash on 2017-12-26 11:15:03

    On 26th Dec.17 @ 10.17 I have booked one tatkal 3AC ticket by my own login id. payment details completed and payment debit in my bank account and received sms. But not generate etiket and not shown in my booked histry. So please refund my ticket amout Rs.1160/-. Tks for yr quick service.
    Cell: 9787787064

  • railway police ki dadagiri
    bhawani shankar on 2018-01-08 11:04:56

    sir pnr number 2141037186 mera number tha sir train Dec stop PR ruki to mai train se utar kr jab mai ja RHA tb railway police ne hme ROK liya aur bula liya tha aur thane mai band kr diya ... aur damkaya ja RHA tha ..3am to 4am vhi roka tha 200 rupees hame chod diya but. hamara kya kasoor tha Jo meri tabiyat kharab Thi fir bhi aisa haal kiya hamara ..... sir ek copy mai pm house bhej Di hai ..jo police wale khan Sahab Jo railway Thana prabhakari hai

  • payment failed but amount debit from my card
    Preet on 2018-01-23 11:39:46

    Dear sir, mam
    I book my ticket from jalandhar city to delhi but my ticket is not book and amount deducut from my card my transaction id is 510521 so please check the status and confirm me

  • verification not complete
    Bharat Bhuriya on 2018-01-28 11:14:52

    Mere no. Par SMS otp nhi aa rha hai verification ke Liya my Mo. No. 9584781898

  • abhishek mishra on 2018-02-19 11:19:21

    I was trying to book a ticket from tatanagar to bharuch and the amount deducted from my account but at last the ticket was not booked and it shows tha your transaction failed so whats the criteria to get the refund amount.

  • E- Ticket not generated
    Shaik mahammad ali on 2018-02-21 14:52:19

    Good afternoon sir,
    i booked ticket on 18th February 2018
    but amount 1820/- got deducted from my account and ticket did not get book.
    so please Take the appropriate action to refund my 1820/- rs. in my account .
    if you need more info please let me know.
    Regards,
    Shaik mahammad ali

  • email id & contac no other person use
    AMAR KUMAR SHAW on 2018-02-23 18:08:02

    sir/madam,
    i have a problem phase my contact no 9831428747& ID amar.shaw2@gmail.com other person use so i want plz disconnect this no &id

  • refunds
    Rinku kumar on 2018-03-05 15:42:46

    I have cancelled my tic on 5 march bt till nw i didnt receive any refund

  • not refud money
    Vishnu vs on 2018-03-18 21:33:38

    Dear Sir, This is to inform you that I have booked 1 ticket online for my self for the journey on 3/02/2018 from Allappuzha To Chennai through Debit card vide PNR numbers 4861056773 and cancelled the tickets on 8/03/2018 . The amount so assured to refund me is not credited into my bank account till date. please do needful to refund the same amount as early as possible please...............from vishnu vs contact 8113903125 plz help me sir

  • Cancellation of e ticket
    mrnm123 on 2018-03-27 15:34:22

    I have to cancel my e ticket please call me on 7977633692 and please help me to cancel it.PNR no.is 8423521658 and 2822125414 please call me as soon as possible

  • refunds
    parkash on 2018-04-22 13:15:05

    I have cancelled my ticet on 16 april bt till nw i didnt receive any refund
    please cont- 7531922508

  • Train running delayed
    Sushil Thakur on 2018-05-07 09:24:13

    As of now train running running by 9 hours delayed without any reason shared with the passengers. Also since last 1 hour and 30 minutes train stopped at the station near by Lucknow jumction. Can you pls let us know what is happening.


    PNR-6110909075
    Trn:12557
    Dt:06-05-2018
    Frm MFP to ANVT
    Cls:SL
    P1-S11,12
    P2-S11,13
    P3-S11,14
    Chart Prepared
    Helpline No.:
    Customer Care 138 , Security 182

  • Refund issue
    Ran vijay yadav on 2018-05-07 14:07:02

    I have tried to much times daily 40 to 50 times but no response from your side I really unhappy . Try to understand my situation and call me my no 9304639792. Need help

  • Ticket did not book. But money deducted.
    Mongol Biswas on 2018-05-08 09:55:37

    Good Morning sir.... I booked ticket on 7th may 2018. From Pune to Howrah. But ticket not booking but amount 1500/- got deducted from my account. So please take the appropriate action to refund my 1500/-rs. In my account. So please kindly check it... Regards, Mongol biswas

  • Fans are not working
    Bharat singh on 2018-08-02 14:03:33

    Sir
    I am seating on d1 seat number. 44
    I am travailing from sawai madhopur to kota
    There are fans not working
    The train number is 12466
    My pnr number.is 2349637005
    I hope you will do something very fast

  • lost luggage
    girish gurnasinghani on 2018-08-27 11:18:53

    i have lost or exchanged my luggage while travelling in train no.12902

  • Refund amount is not received yet
    Mohsin on 2018-09-17 13:24:02

    Hi Team,

    Please refund my amount of 4680 rs back soon.

  • Ticket
    alok Kumar Singh on 2018-10-01 11:41:24

    Booked ticket yesterday but no message found. Please help us urgently . My ticket date is today

  • After modification the site is not that good
    Kranthi on 2018-10-13 13:11:57

    Hi,
    I tried many times to reserve tickets but the site takes time to respond and after loading asks for mobile and mail id verification, I was even not able to enter the mobile number and mail id. Once going back, then the tickets will be over.This how i Pissed-off from the site. If you can do something to prevent this please help in booking tickets by improving the site not to show the unnecessary things.

    Thanks.

  • Mohana D nadar on 2018-10-13 14:30:37

    Call me
    7977815231
    Reband my pemand

  • refund not recd
    P R Swaminathan on 2018-12-05 10:39:04

    PNR N0. 4705120831

    Train cancelled due to "Gaja"
    on 16-11-2018 from Chennai

    SMS recd that amount will be refunded and will be credited back.
    Till date refund not received.

    mobile: 9840889111

  • huge cancellation charges levied
    W Sathya Sai Prasad on 2018-12-18 12:24:41

    Dear Sir / Madam,

    I have booked the following train tickets. But unfortunately, due to my suddent ill health am unable to travel as per doctor's special advice and subsequently I have cancelled the bookings. I have been refunded only small amounts in each travel cancellation. This is a huge burden for me as am already in a deep financial crunch. Am under strict medication and such a huge cancellation amount is hurting me a lot.

    I request you to please help me out.

    PNR:8609204841,TRN:51033,DOJ:23-12-18,SL,PUNE-SNSI,DP:04:20,
    W SITA NAGAMANI+3,S1 57,S1 60,S1 58,S1 61,
    Fare:480.This rail travel is insured

    PNR:8209264469,TRN:16218,DOJ:25-12-18,SL,SNSI-SUR,DP:23:55,
    W SITA NAGAMANI+3,S4 9,S4 12,S4 10,S4 13,
    Fare:835.This rail travel is insured

    PNR:8562963630,TRN:11027,DOJ:26-12-18,SL,SUR-AKOR,DP:09:40,
    W SITA NAGAMANI+3,S4 27,S4 24,S4 26,S4 29,
    Fare:500.This rail travel is insured

    PNR:8309304866,TRN:11027,DOJ:27-12-18,SL,AKOR-GUR,DP:10:22,
    W SITA NAGAMANI+3,S5 1,S5 4,S5 2,S5 3,
    Fare:500.This rail travel is insured

    PNR:4151602179,TRN:12653,DOJ:20-01-19,SL,MS-TPJ,DP:23:30,
    W S SAI PRASAD+2,S8 65,S8 68,S8 66,
    Fare:735.This rail travel is insured

    PNR:4705445173,TRN:16128,DOJ:21-01-19,SL,TPJ-MS,DP:14:45,
    W S SAI PRASAD+2,RAC 11,RAC 12,RAC 13,
    Fare:645.This rail travel is insured

    Am attaching herewith my health report for your ready reference and favourable action.

    Regards,
    W Sathya Sai Prasad
    9840761220

  • refund of amount
    K.Sridhar on 2019-07-25 17:21:31

    Sir,
    I have book ticket from Secundrabad to Nellore on 14/7/19 through irctc online and amount deducted from my account and ticket was not booked and I received message from you as follows
    "An amount of Rs 365.49 deducted against IRCTC Txn ID 100001940298438on 14-Jul-2019will be refunded as your ticket could not be booked / service not rendered."
    I request you to refund the amount and complaint is given on 21-07-2019 and Ticket ID-4510575 allotted by you. But so far there is no reply from your side. hence i request you to take necessary action.

  • Refund Not recieved to bank
    Raj Gupta (Raj834043) on 2019-12-02 10:27:52

    Transaction ID: 100002020542524
    Ticket is cancelled but ticket refund amount not received to bank
    Complain regarding PNR no. 6633973345
    Refund status has not received refund amount is 335.0
    Cancellation/Refund ID: 100000380120976
    I REQUEST YOU TO REFUND MY AMOUNT QUICKLY

    Irctc Account: Raj834043 (Raj Gupta)

  • Regarding my refund of cancel ticket
    Ravina meena on 2019-12-18 21:08:08

    3 December 2019 ka ticket confirm nhi hua or cancel ho gya but refund nhi hua.bhopal jodhpur train PNR NO.4512249393

  • Failed transaction amount refund
    Balbhadra mishea on 2020-02-12 16:47:02

    Sir
    I was booing ticket on dt 5-2-2020 with transaction id- 100002271237421 . For travelling on 24-2-2020.with amount Rs 719.But transaction failed and did not get refund till now. Therefore you are request to solve my problem as arly as possible.

  • Saksham yadav on 2020-02-17 23:34:41

    I register my email id wrong I want to correct it there was a problem which not I not login in my account email ID I want to correct it

  • Please change my email sonaliGupta159@gmail.com sakshamyadav@gmail.com
    Saksham yadav on 2020-02-20 21:58:52

    Sonaligupta159@gmail.com to sakshamyadav159@gmail.com please change my email

  • Refund
    Lalan Prasad on 2020-02-28 18:47:34

    Refund Against cancelled ticket PNR-2207957559

  • Deletion of account
    Azeem khan on 2020-02-29 09:28:50

    Sir I want to delete my account from immediate effect. My mobile number is 9850188405, email id is Name is Azeem khan. Thanks

  • Registration for IRCTC
    Manoj Chand on 2020-03-04 02:28:17

    Irctc is unable to registration due to forgatting date of birth please help

  • Holiday special train
    Prakash kanouijya on 2020-03-04 23:27:22

    Mumbai to Varanasi holiday special train April start Date plz send me. Thanks you.

  • Refund Amount Nahi mila
    ABDUL HALIM KHAN on 2020-03-05 16:10:24

    12 February ko Ticket cancel kiya ho refund Amount nahi mila

  • refund rs 100
    Partha Biswas on 2020-03-06 12:38:41

    Ticket id 88575858
    I will paid but had not no ticket. So i want refund my balance.

  • Md badre alam on 2020-03-16 22:04:15

    Pnr no 8328657157 main ticket cancel kiya tha per vah Mera Paisa abhi tak refund Nahin aaya hai customer care se baat Kiya Maine to vah Bole ek bar ka paisa uh refund ho chuka hai per Mere account mein nahin Aaya 27 December ko ticket nikala tha 28 March ka ticket tha

  • Ticket cancell
    Yogendra singh on 2020-03-17 17:37:03

    Sir my pnr no 6439429824 booking date 21 jan2020 kanpur central to kalka ticket cancel date 09 march 2020 sir abhi tak refund nahi aya hai.pls help me.

  • Refund money
    kamlashankar pal on 2020-04-03 08:34:57

    my canclled ticked date was 23rd march. And my refund money not yet came . have a kindly request please see on this . (pnr no. 8804791444 ) .

  • Refund money
    kamlashankar pal on 2020-04-03 08:40:14

    my refund money not yet came .
    ticket canclled date was 23rd march.
    pnr no.8804791444

  • Gupta
    sonu kumar gupta on 2020-04-04 11:07:38

    I have forget my user Id password but when entere it than show invalid user Id so please help me to continue my user Id with IRCTC.