Complaints

  • product missing
    SANATH on 2017-12-07 14:30:38

    i want somebody who is heading this contact number

  • Not receives my order till date.
    B VISWANATH on 2018-05-07 17:07:29

    I B.VISWANATH from kadapa district Andhra pradesh ordered one side table on 06/04/2018 but still the order was not delivered to me.when it will be delivered please clarify me.

  • Bill No
    Rajesh P on 2018-06-03 12:43:26

    Very very bad service
    And vary bad staff

  • concerns on delivery and installation
    Bibhudatta Sahoo on 2018-08-31 09:40:15

    Worst customer service I ever seen, what Royal Oak has given me so far. When you go to shop they show the product nicely and get the order. After order the tragedy starts, they saying delivery 3 days and installation 3 days after delivery. For my case, it has been delayed 10 days so Branch manager said, sir don't worry we will do the delivery and installation in the same day as delay from our end. Product delivered yesterday and when I asked they said within 3 days installation. I called customer care 5 times even talked with their supervisor but nobody taking this as a complain. they saying this not a complain.I wasted so much time with talking with different persons from customer care, branch from Royal Oak but no result. I also sent email to customercare@royaloakindia.com but no response.God knows when i will get service. Thanks

  • delay in delivery
    drparan on 2018-10-02 07:50:34

    i have ordered item on26-9-2018and paid for it company is not responding

  • Damage on two Edge's of finely-3seater sofa
    shankaresh on 2018-11-26 17:28:48

    Hi.
    Pls note we have noticed the damage on two Edge's of finly-3seater sofa which has installed today

    This I have noticed once your person gone back from our place immediately we Informed him to come back and see.

    He suggested us to share the pictures that we have shared to him. Simultaneously we informed and shared the pictures to Mr suresh (Royaloak representative - E city Bangalore)




    Kindly look in to the same and arrange for replacement

    Hope you will do neeful.




    Rgds -Shankaresh k

    9845362990 / 9620351144

  • Mr
    G Ramakrishna on 2018-11-30 18:26:25

    Delay in Delivery :- I purchased FALCON Single seat recliner From Marathahalli branch on 25/11/2018 bearing order no: 1819050765, but till date the item has been not delivered and nobody from customer care contacted me for delivery. Where as I am getting calls from Royal oak carpenter for installation.

  • Rusted Chairs
    niloo on 2018-12-17 16:24:59

    I bought an Optimus dining 2 months back and now legs of all chairs are rusting.

    Have been raising complaints for replacement but nothing has been done yet. Instead they sent a technician with thinner to clean the chairs.

    Day by day the rust is increasing.

  • Want to service my cot
    Iswarya on 2020-02-15 08:47:09

    I wanted to service my cot, request to send service executive to get this cot repaired, it's very urgent, I need to get this done today itself
    I will service charges

    Thanks
    Iswarya

  • Mr
    Vijaykumar Chalwa on 2020-06-23 14:02:31

    I wanted to service my Wardrobe, request to send service executive to get this Wardrobe repaired, it's very urgent, I need to get this done as early

  • Paid not product delivered
    Amar kar on 2020-10-05 13:14:45

    Iam tired up to contact you the product not delivered untill now .The delivery date was 26 September 2020

  • mr
    tsv mani iyer on 2021-03-05 18:25:36

    I want to buy fir my new flat the folloeing:
    sofa set
    computer table
    dining table
    single and double cots with beds.

    Pl contact me on tel.9342025037. I am unable to reach out to you.

  • Chair one leg is to be replaced
    Chandra Harinadha Reddy on 2021-04-11 10:27:52

    I purchased one chair from your shop that chair one leg was damage and wanted to replace one leg

  • Sofa seat repair
    Manju Guruprasad on 2022-10-02 19:19:44

    Faux leather sofa seat cover needs repair. Need a representative from Royal oak

  • Coastal restaurant table 45
    Venugopal on 2022-10-17 16:52:37

    Oder no SQ-2022-00061863 dt 09/20/2022.
    We have purchased the above and was delivered on23 /09/2022 and was fabricated next day,during fab we found that legs bolts holes are not matching and the carpenter said to raise a complaint and we raised the complaint vide RIPL 30658 and another carpenter by name Krishna attended and could not fix it with 2 bolts and said the other bolt hold is not matching.I told him to replace the defective set,he said to report and we did ,so far no action has been taken to replace the defective part. Kindly arrange as it is required.

  • Worst experience - Product not despatched even after 10days
    Sundar Rajendran on 2023-03-13 12:12:57

    Sir/Madam,

    Regarding "Order ID : SO-2022-001087893 || Products => CRYSTA QUEEN BED V2, COMFORT COZY KING MATTRESS"

    I'm regular customer of berlynoak, but this time I'm very much unhappy with your service. Paid amount on 4.03.23, I was promised to get my product by 06.03.23 but no communication from your side. I have contacted Your employee from Tambaram berlynoak many times but not satisfied with his response. If this is your service this is the last time of purchase from your shop. I have paid you Rs.37000 still waiting for single update of my product. No communication from your end feels very worst. Arrange to send product within 2 days that is 12days from booking. Else cancle my order let me book from any other good shop.

  • worest no response my sofa 20 days still not delivery remarks and repairs
    sreenivasulu uppara on 2023-09-21 11:38:43

    8422099949