Complaints

  • My accaccount deactivated please activate
    Harinarayan mishra on 2016-12-29 11:55:02

    My accaccount deactivated please activate

  • activet
    nagaraju on 2017-02-28 18:07:57

    sir my account de activeted please activate my account sir pls

  • order not delivered
    DEBANGSHU SARKAR on 2017-06-04 23:33:17

    We are ordering food on regular basis on zomato,for Order Number: 26540283,till now order not delivered.when i called to restaurant he is telling boy is out for delivery,

    At lunch time i have ordered food of order no:Order Number: 26454980,but swad is forgot to deliver rice with ordered food,

  • Hi
    Sonia on 2017-11-07 22:40:05

    My order no is

  • Arvi Family Restaurant
    Shubham Singh on 2018-02-21 13:39:41

    Change my contact no from Restaurant page... 9453789666 save this no

  • app is not open
    Banti kumar on 2018-03-11 12:07:02

    Dear sir/mam
    My name is banti Kumar. My app is not working. My mobile no. Is 7011968990. My I'd. FE 37278. please guide me.
    Thanks

  • complaint
    Fozia on 2018-03-26 17:58:28

    This is in reference to the order ID 1255499004, i have ordered the 2 dosas from the masal trail and the bill amount was Rs. 338/- when the person came to deliver the order he asked for 650/- rs. and took the money from us and not even gave the bill to us and told that he forgot the bill and will give us later. neither he came nor our excess amount returned. this is really surprising that a brand like zomato have these types of fraud people to serve. please look into ths and refud my money back. actually all this happened as he asked money to the receptionist and delivered the ordered there.
    please look into this.

    Fozia
    9953650061

  • non delivery of food despite 100% advance
    Daman on 2018-04-29 10:28:34

    My order on the great Punjabi Dhaba & caterers thru Zomato ordered yday@ 9.30 pm approx. remains undelivered-

    Why???????

  • Non delivery of order
    RAJNI kumar on 2018-05-31 21:13:31

    I have booked order no 1161251203 Dr 31.05.18 for which I was given delivery time 8.28 pm. I have received a call from some delivery boy that Amritsari Kulcha Land has refused to deliver the order after 8.40 pm. Ok investigate.

  • Non delivery of order
    RAJNI kumar on 2018-05-31 21:37:59

    I have booked order no 1161251203 Dr 31.05.18 for which I was given delivery time 8.28 pm. I have received a call from some delivery boy that Amritsari Kulcha Land has refused to deliver the order after 8.40 pm. Ok investigate.

  • Getting frequent advertisement
    Balakrishna Reddy on 2018-06-22 11:15:05

    Plz do not give any advertisement on my mob number 9176536133

  • Highly disappointed and fedup
    Sandeep on 2018-06-25 23:15:03

    Hello there!

    I am really not getting, if you guys can't fulfill customers need then why you have this app called "ZOMATO".
    I have placed the order and then I got charged from my card & also got confirmation from subway that my order has accepted and I had wait till 40 minutes and then I got another message that "Subway has declined your order" and I was like COMPLETELY SHOCKED. I was so hungry and I called to subway and asked them that if you wanted to decline then atleast decline it at the beginning of the order. They said we have never accepted your order and if you have any issue then talk to zomato not us.

    Unfortunately there is no toll free number for ZOMATO So I have started chatting with the support and it was like they are very much familiar with this type of situations/issues and they took my case very casually and I was completely shocked/annoying because I was super hungry. I told them that atleast provide me any alternative because I am very much hungry and my nearby market get closed and there is no way for food then still they are like we can't help you and you will get your money back within 5-6 working days...

    This was the biggest joke I have ever hear because suppose if at that time I have only 80 rupees in my pocket then how I will eat for tonight because I have already given this to zomato and they will send me refund in 5-6 days..

    They are not even responsible for alternative and talking me like a shit.. I am really don't know why this type of app are into the market.

    I was hungry from whole day and thought once I will reach to my home then will order something and take a good sleep but it seems like its not in my favour.

    Its harassing me and I am so much frustrated right now.. I need solution for this.

  • पैसा लेने हेतु
    GOPAL KATHERIA on 2018-06-30 15:55:06

    मेरा पैसा बापस लेने हेतू ,मेने आपकी ऐप से पिज्जा बुक किया था जो कि मेरे खाते से पैसा तो कट गया लेकिन आडर बुक नहीं हुआ
    कपया मेरा पैसा बापस किया जाये

  • One item missing
    SUNIL AHUJA on 2018-07-09 00:35:48

    Hi
    My order no.is 1076287981 we received dosa but Bedmi.poori was missing .plz solve this problem ASAP.

  • REFUND
    SUDHIR SHARMA on 2018-07-14 11:50:53

    मेरा पैसा बापस लेने हेतू ,मेने आपकी ऐप से 02 चूर-चूर नान थाली का बुक किया था जो कि मेरे खाते से पैसा तो कट गया लेकिन आडर बुक नहीं हुआ
    कपया मेरा पैसा बापस किया जाये

    DATED 13-JUL 2018
    ZOMATO ODER NO 1468673

  • Zomato Complaint
    Kratika Paharia on 2018-07-14 13:52:39

    Hey, This is Kratika
    OrderId-9947
    Restaurant- Harish Bakers & Confectioners pvt. ltd. Sec-56, Gurgaon

    I have ordered 5 items on 13 july 2018
    out of which 3 were delivered & 2 where missing.
    Payment mode- Via Debit Card
    Either Re-order the left overs or refund the amount.
    Thank You.

  • Complaint
    Madhu on 2018-07-14 18:47:54

    Order ID 1518727008 chicken biryani
    Shri venkateswar bhavan at dwaraka sector20. I order this at 2.00pm and the delivery time will be 3.30pm. Deliver boy didn't contact me. I got a message 5.30pm from zomato that (Your order from Sri Venkateshwar Bhavan has been picked up by our runnr Ashu (9315876201) and will be reaching you shortly. You can use the link https://runnr.in/s/32sfgx to track your order.) I made a call to delivery boy Mr Ashu at 6.08pm he told that I'm earning 200rs per day I can't go back to give that order back to the venkateshwar bhavan. If u need it just take that 142rs from my account. Is this the answer... pleas look after it and alive this urgently... If not I'll go on legal procession..

  • Sssd
    Sumit on 2018-07-14 22:18:28

    I am delivery boy Mari I'd login Nhi ho rahi h 8802659632

  • Did not recieve my refund
    Neha katewa on 2018-07-25 14:45:56

    I had ordered twice and was charged twice but later on my order was cancelled. I didnot receive my refund.

  • reg is zomato
    shraddha shah on 2018-07-26 13:19:48

    Hi...

    I tried calling zomato few times but there is no response.
    i wanted to reg my juices & deserts cafe in ahmedabad, gujarat
    Ph 8306050408

  • Delay in process
    Palak bahl on 2018-08-14 11:18:53

    Hi have repeatedly called and emailed to you, however there is no acknowledgment whatsoever. Nobody has replied or called back. It's been more than a week since I signed up for Zomato business, which is still pending for approval from your side. How much time does it take for a simple job to get done ?

  • Zomato customer care
    Parminder Singh on 2018-08-27 07:21:10

    There is regularly amount debited by Zomato from my PayeTim account I have tried to call you but all contact no in India is out of service how this company works

  • Complain
    Aadesh kumar on 2018-09-05 12:42:42

    Hi sir yesterday we order for lunch and pay by credit card but not received lunch. 62 rs deducted when we called the particular they told that not received order pls return money. zomato01167959 pls solve it my no 8375978246

  • Deliver complaint
    JEETRAJ MEENA on 2018-09-08 10:35:20

    Order Id 1317090876 har har mahadev sabjiwalaz malviya nagar jaipur se food online payment kiya par deliver boy ne mere ko food diliver nhi kya or massage aaya ki food arrived ho ghya deliver boy name mukesh raj mo no 9549830305 please help me

  • please be serious
    prashanth seshadri on 2018-09-12 23:28:36

    sec ond time your delivery boy says i have delivered and he has not delivered inspite of payment
    action immediately sought or will proceed legally harassment is one thing no food in the night next i have to search ways to contact you

  • Customer support
    Prasad Reddy on 2018-09-16 11:36:25

    You have worst customer support, i search lot of number to connect but no use. If you are not providing good service the guys are connected to other food apps like swiggy, food panda etc.
    please contact 9603264625.

    Thanks,
    Prasad

  • My order
    Kiran Batra on 2018-09-28 22:54:09

    Very sadly I want to say that its a request please do not waste time of innocent people.I placed my order and applied promo code NEW50 n was supposed to get my order 50percent off.But as I clicked COD it displayed the full amount and d order was placed automatically. I just want to say if the Promo was not valed on COD thwn why this option is given..Zomato wasted my one hour and did not dwliver my order.very very bad experience..will not recomend anyone to use this app and I am deleting this app too. Thankyou so much

  • Items not recd but payment already submitted
    Ajay on 2018-10-06 17:15:34

    I wants my payment come to my account but I want case take-up

  • Job zomato food delivery boy in Jaipur
    Rajat Saini on 2018-10-20 14:57:00

    Sir /mam food delivery boy work Karna hai zomato me please help and support MO. 7976067650

  • Food change
    Deepa tomar on 2018-10-20 19:21:21

    You have worst customer support, i search lot of number to connect but no use. If you are not providing good service the guys are connected to other food apps like swiggy, food panda etc.

  • Frod reported by Zomato
    Aryan Ameriya on 2018-10-30 22:43:02

    Hi All

    Good Evening.

    earlier i have book the food order from zomato using mobile number 9829832832.

    but at it reported after completion of payment service boy call me and denay to provide the services in provided location. further again received call from zomato as your order is going to canceled and also we can't refund your amount which you have been paid earlier.


    really this is a blunder situation as zomato is taking money online and not providing food or money to the customers.

    Thanks:
    aryan ameriya.

  • my cell no wrongly entered in your cust care
    RAJESH UNUNUE on 2018-10-31 22:19:30

    dear sir
    my cell no 8806344771 is wrongly entered in your customer care pl see and correct immediately.

  • .
    SUBHASH RAWAT on 2018-11-27 10:15:16

    Maine 26/11/2018 ko sector 23 Raju Chinese Chandigarh se order kiya. PayeTim se payment kiya. par. aapka zamato boy nhi aaya. and main Raju Chinese Chandigarh ke paas bhi gaya. Par usne mera order nhi diya.

  • Worst service will esclate things on social media
    Akriti on 2018-12-08 23:05:50

    Hi,

    Today we order food. Pasting the msg i recieved. Its show at 11:06 recieve order but urs delivery boy told that we are not taking order. Still its show confirm
    Your order from World Bites has been confirmed. View your order summary here: http://zoma.to/delivery/1641841712
    Your order from World Bites is on its way. Enjoy your meal! See order summary here: http://zoma.to/delivery/1641841712


    Wat d hell is diz worst experience of u guys

  • Refund not initiated even after 13 days
    Rishika gupta on 2018-12-15 13:28:49

    I ordered from Zomato app domino's pizza but as per some problem domino's didn't deliver to the location, but best was that they initiated the refund to Zomato in 1 day but still zomato has not refunded the amount.

  • Delivery partner 9926109442
    Lakhan on 2018-12-15 23:01:24

    Sir meri id kyo band kar di h apne isme meri koi galti nahi agar order cancell ka hame call saport wale batate ki app order cencell karoge to apki id band kar di jayegi kyonki order to long distence ke hi cencell kare h o bhi 9 km k jabki indore m to 8km tak jana hota tha sir chek my id and pleas solve my problum krpya meri id chalu kare thanks

  • Regarding refund issue from ZOMATO side for order I'd 1525085120 on 28th Dec 2018, cancelled by Mr. Raj Kumar (from ZOMATO).
    Varun sharma on 2019-01-05 12:49:49

    Sir,
    As your representatives had promised me to return my money paid to you already against order no. 1525085120 (in advance) on 28th Dec 2018, cancelled by Mr. Raj Kumar (from ZOMATO) without contacting me. Also, when I tried to contact him after my order his number was showing out of reach for 30 min. Continuously.
    You can also check the chat details for making a complaint against this behavior on ZOMATO mobile app on that day.
    SO, IT IS REQUESTED YOU TO LOOK INTO THE MATTER PERSONALLY & ARRANGE TO RETURN MY MONEY (THAT I HAVE PAID TO ZOMATO FOR THIS ORDER ONLINE) AS SOON AS POSSIBLE.

    THANKS,
    VARUN SHARMA
    NEW DELHI

  • Misbehave from delivery boy
    Love on 2019-02-17 15:45:31

    One your delivery boy misbehave with me he wear zomato dress and his name is jagtar sing location is 67 sec mohali

  • Online food order
    saraswati Sharma on 2019-02-24 21:03:32

    Hello Zomato ITNA jaada salt tha paneer dosa me hum kha Nahi Pai aur meine 2 paneer dosa order Kiya tha but we can't eat aur meine online payment kiya tha please

  • delivery issue
    ABHINAV PETER on 2019-03-13 06:55:34

    Dear Zomato,

    I am really very upset that last night I was booked a order through Zomato , after taking the order they canceled my order after 1hr and they reverse my money in my account regarding this I want call on my no 9650691868 and this is very bad imprecation regarding this they didn't send my money on my account, Zomato give me bad and very worst service..

  • Food
    Rabiul alam on 2019-03-16 01:47:09

    Munirka enclave flat 1 I had ordered the food yesterday. My supplex was then told to send today

  • FOOD NOT DELIVERED FOR THE ORDER I PAID ONLINE
    JATIN CHANDA on 2019-04-07 17:17:57

    TODAY I ORDERED FOOD AT 7 APRIL 3:45 PM
    ORDER NO : 1230244846 AT ESCORTS LIMITED CORPORATE COMPANY AND THE PERSON CAME AND FORGET TO BRING THE BILL AND WHEN I RAISED THE REQUEST TO GET ME THE BILL THROUGH CHAT CONVERSATION AVAILABLE AT ZOMATO APP , THE RIDER GOT A CALL FROM COMPANY ZOMATO AND HE TOLD ME THAT HE WILL GET THE BILL IN 10 MINUTES AND WILL DELIVER THE FOOD ALONG WID BILL AND THE RIDER NEVER RETURNED .
    I LOST MY MONEY AND DIDNT GOT ANYTHING NEITHER FOOD NEITHER MONEY .


    WORST SERVICE EVER !!!
    WILL NEVER TRUST AGAIN

  • Food was completely spoil.
    Kanhaiya krish on 2019-04-16 16:34:50

    I have order food and got food was not good to eat because it's fully smelling out.... My order number is 1287710987. And I have talked with the restaurant where I have order regarding food not not good to eat and they accepted and suggested to complain.. I have chat on zomato support or no one responding.. It's not good at all

  • cancelled order dated 15-04-2019 but not till refunded
    Yogesh Gawandalkar on 2019-05-02 10:49:12

    I have cancelled order of junkyard for Rs 118/- but till not refunded.. Kindly do the needful. Transaction number - UPI/DR/910418601928/ZOMATO/ZOMATO@HDFCBANK/ZOMATO

    kindly do the on urgent basis

  • Retired Govt Official
    K.N.Suryanarayana Rao on 2019-05-24 16:36:38

    As per my observation in BTM Layout 2nd stage in Bengaluru, Zomato is patronising eateries which are very poor in cleanliness and possibly not licenced from municipal authorities. In the interest of the general public, Zomato should screen the eateries.

  • refund related issue
    shubham mishra on 2019-06-21 13:05:39

    nowbody is responsing my request i will put consumer case on u otherwise contact me asap
    #8130614124

  • order incomplete
    SANDEEP RANA on 2019-07-11 16:45:52

    i have done two order for DAHI BHALLA from BTW via Zamotto, in this order i have spoon not received. i fell difficulty to eat this food.

  • Owner
    cuber restaurant on 2019-07-15 14:45:36

    please change the account details add to k.santosh kumar ac:730010067795,kotak mahindra bank, ifsccode:kkbk0007469. cuber restaurent hyderabad id:18895361

  • Order Cake but yet to deliver at right address
    Abhinav Nanda on 2019-08-21 23:16:44

    Hello Team,

    If you really customer-oriented I had ordered a cake for Which I gave the right address of Delhi and you pick of Jaipur and are not delivering the cake Deliver the cake at right address If you wish to help call at 7508282620. tomorrow is the Birthday.

  • Refund my cash
    Nida sarfaraz on 2019-08-24 15:25:00

    10 days later but no refund my money plz refund me fast