It has been a mental trauma for me for past 6 months for communicating and updating the customer relation team of Times of India without getting a proper reply and resolution.

Dear Sir, ( Mr. Parmar)

Greetings for the Day.

I am shocked to the behaviour of Times of India appointed vendor Renuka Agencies for supply of my newspaper copy as subscribed by me under the above mentioned Subscriber Id. The newspaper was stopped and not received by me from March 21, 2020 till 31st Oct 2020. except for 2 days in June when the lockdown was lifted and then newspaper was supplied to the premises of buildings and to be self collected from the bunch of newspaper being dumped by the vendor. Which i stopped immediately as i did not get the copy and it was not possible to track who had picked by copy as the society has more than 150 apartments and not knowing who the users for newspaper are in the society. I cannot go and ask all the 15 flats to check if they have taken my paper copy by mistake?? hence I had immediately informed the Vendor and yourself also. Please check my emails to the effect in June 2020. I was/still getting SMS for renewal of my subscription though i have paid for it annually in advance and not received the complete benefit of the same. I have been complaining about the extension resolution since past 3 months - check my emails to the effect which had gone unanswered. Finally i got the complaint number as mentioned above.

Yesterday I received a resolution call from Mr. Sachin Parmar, Tel no. +91 22 6742 7227 saying the Vendor will come and talk to me on the issue of the extension. And hence my complaint is resolved.

I waited for the vendor to contact me. Today the vendor Mr Amar of Renuka Neswpaper came and handed me the bill for delivery charges for supplying me the Times of India Newspaper as subscribed by me from time to time for the years from 2017 till date @ 30/per month

I asked him I am not supposed to pay as the delivery is being arranged by Times of India. He said he has been delivering the newspaper so he is supposed to get the delivery charges else he will stop the supply. I told him i am not paying for the charges. He said in that case I will not get the newspaper from tomorrow and i should contact Times of India for the supply of newspaper.

He said I have paid the money for newspaper to Times of India- ask Times of India to send you the paper and he will not supply the newspaper from tomorrow.

And when i asked him that the Times of India contacted me on my issue of extension of my contract. He says he was delivering the paper in the society premises since June and if i did not collect from the society promise that was not his fault. I had stopped the subscription in June when i was informed that the door delivery is not possible. Please check my previous emails wherein I had informed the vendor as well as to you on the issue to restart the newspaper only when the door delivery starts and now i am being told that the 2.5 mths extension granted by Times of India has been used by me ???? I have not got the copy of newspaper ever since the supply was stopped from March 2021 except 2 days of June.

Kindly look into the matter URGENTLY and provide me a resolution.

Why is the Vendor now asking for the Delivery charges and he has been appointed by you to deliver the news paper and the onus of delivery of Newspaper copy is of Times of India after collecting the Subscription fees and 8 Rs in Cash.

How is this appointed vendor now going against the Times of India daily delivery of newspaper??

This issue of Delivery charges was bought to your notice earlier also when he was asking for the delivery charges and you told me that the newspaper delivery will be arranged by your appointed vendor. Now again this vendor has got up from sleep and asking for delivery charges from 2017 onwards??

Await your prompt action and resolution

Thanks & Regards.
Aarti