Customer and car details:
Name: Ashok S. Sawant.
Contact NO. +9198202 28749.
Car: Toyota Etios VX.
Reg. No.: MH 02 BR 1587

After pardoning several blunders and flaws, it is now intolerable which makes us to reach you in this way. Getting straight to the complaints, following are few of several grievances:

On 5th August 2018, we handed over the car at the service centre and mentioned on what additional attention must be given. After a long period of 22 days, i.e. on 27th August 2018, I was called to collect the car. As we were busy in work life schedule we had a brief check on the car and trusted Toyota for the rest. But trusting the Toyota made us suffer a lot. Air conditioning was not working in proper order even after servicing.

For above mentioned problem, we were called to submit the car back at the service centre which happened to be on 19th September 2018. And we collected the car back on 22th September 2018. But hereafter, instead of solving our problems, service centre added few more. In addition to the cooling issue, we found that the horn wasn’t working and the pen-drive slot was tampered too. We did get cooling issues twice in 4 months even after repeatedly visiting Toyota Service Centre. Horn issue was occurring only after the service centre worked on the steering leather replacement.

Now, for these recent issues, we had to take an off from our work life on 3th October 2018 and re-visit the service centre. Even after enormous sacrifice of our valuable time, we were made to wait for 5 hours just to hear their simple decision of changing the coil. Service centre personnel said the coil is damaged, and it would cost approx Rs.14,500.

After few days, we received a call from service centre saying that the coil will be charged around Rs.12,000( labour charges won’t be applicable). And later in the day, another call from service centre was saying that the coil will be provided to you in a no-profit deal of Rs.9,500.

The question arising here is, even if we are valued, trusted and loyal customer, why are we facing several glitches in and after every servicing visit? And if we were supposed to be offered so much discount on coil on the same basis, then why did the service centre charged us Rs.14,500 at first and then kept on reducing the cost as they realized the it was their service personnel’s fault.

In short, being a Toyota customer, we are unsatisfied since we observed several times that whenever our vehicle is submitted for servicing , some other fault in our vehicle arises which unreasonably bears us heavy charges. It seems that it has been the practice of your service centre to harass their customers by loading heavy charges for those recurring repairs. How one can believe or how one will be able to submit the vehicle at company’s service centre trustfully.
Waiting for your reasonable reply and a valid solution.