Complaint Failed transaction but money claimed

  • Pay U Customer Care Helpline Number Office Address Complaint Email id - failed transaction but money claimed
    Ved Prakash Gupta on 2018-06-28 17:09:21

    I was trying to pay my property tax online using CITI bank credit card through Payu Payments Pvt, on 22-06-2018. The transaction had failed but Rs.3,251.12 was spent on my Citi Card 4617XXXXXXXX0913 on 22-JUN-18 at Payu Payments Pvt lt. Iwas informed today that you have claimed money from CITI Bank on 25-06-2018. But it was never paid to EDMC AS PAYMENT OF MY PROPERTY TAX till today i.e. 28.06.2018.

    I was not getting receipt of previous payment done by me on 22-6-2018 through Payu.
    Moreover, I was able to generate challan for property tax payment at EDMC website. One cannot generate challan if payment has been done and the site says "no arrears".
    So, I have made payment of my property tax online on 28-06-2018 and amount of Rs. 3207/-, using SCB credit card and got instant receipt as well.
    You are therefore requested to retrn my money which you claimed from CITI BANK at the earliest.
    Thanks
    VED PRAKASH GUPTA