BSES 24×7 Customer Care Helpline Number, Support Email Id, Office Address
Customer Care
Date: 11/19/2017
BSES 24×7 Customer Care Helpline Number, Support Email Id, Office Address
What is BSES ?
BSES is very popular Electricity provider’s in Delhi. It is divided in to two department’s whose name’s are BSES Rajdhani Power Limited (BRPL) and BSES Yamuna Power Limited (BYPL). In whole Delhi, these two department’s are serving and providing electricity from many year’s.
Recently, they have setup Customer Help Desk (CHD) which is working for 6 day’s a week for online registration of user’s complaint’s. They had also setup Consumer Grievance Redressal Forums in Kakardooma & Pushp Vihar area.
Both, BSES department has more than 3.7 million customer’s in 33 district’s.
To handle there all Queries, Complaint’s, Installation and Repair Issues they have a separate “Customer Care Department” which is highly trained to solved all queries of there user’s. We are providing all alternatives such as BSES 24×7 Customer Care Helpline Number, Corporate Office Address, Support Email Id and other Office Location’s.
BSES 24×7 Customer Care Helpline Number
BSES BRPL Corporate Office Address-
Rajdhani Power Limited
BSES Bhawan, Nehru Place, New Delhi 110019
Nearest Landmark: Nehru Place Bus Terminus.
Telephone Number- 011-39999911
Fax Number- 011-26419833
BSES BYPL Corporate Office Address-
BSES Yamuna Power Limited
Shakti Kiran Building, Karkardooma, Delhi – 110032
Nearest landmark : Karkardooma Court.
Contact Number- 011-39997111
Fax Number- 011-39999765
BSES 24×7 Customer Care Helpline Number- 39999707 or 39999808
Both number’s are available for 24 Hour’s 7 day’s a week. First One is for BRPL and Second One is for BYPL. For any kind of breakdown, repair, installation, new connection, change of change connection, complaint than feel free to make contact to the above helpline number’s.
It is a initial stage of “Query Management Process”. If customer’s are not satisfied with there services than there are 3 level’s are available in which you can make complaint’s.
Level 1-
Those User’s who are not satisfied with the support & help of “BSES 24×7 Customer Care Helpline Number” than they can contact to the “Level 1 Support” in which they should visit there nearest division office and find Customer Care Officer (CCO), Business Manager or Circle Head.
Level 2-
Under this Level, Customer’s can write an Email or Letter to the below provided contact information.
BSES Rajdhani Power Limited Support Email Id- brpl.customercare@relianceada.com
BSES Yamuna Power Limited Complaint Email Id- bypl.customercare@relianceada.com
You can Send a Letter to the Below Location’s-
A) BSES Rajdhani Power Limited User’s
Rajdhani Power Limited
BSES Bhawan,
Nehru Place, New Delhi 110019
B) BSES Yamuna Power Limited User’s
Yamuna Power Limited,
BSES Corporate Annexe, CBD-III GRID,
First Floor,
Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032
Level 3-
Still,any of the user’s not satisfied with the Level 1 and Level 2 support than they should contact to the Head of the Customer Relation’s and there contact details are as follow’s.
BSES Rajdhani Power Limited Head Customer Care-
Rajdhani Power Limited- BSES Bhawan,
Nehru Place, New Delhi 110019
Email Id- brplhead.customercare@relianceada.com
BSES Yamuna Power Limited Head Customer Care-
Yamuna Power Limited, BSES Corporate Annexe,
CBD-III GRID, First Floor, Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032
In Addition, we are also sharing the Link which will directly lead you to the all “Grievance Management Process” page where you will get all available help & support contact detail’s.
In Meantime, for more information you should visit its Official Webpage for more support & information.
Customer’s also send Complaint via SMS and Both BRPL & BYPL SMS service support are available below.
BRPL User’s can Send there Complaint via SMS to 5616107.
BYPL User’s can Send there Complaint via SMS to 5616108.
But, in our view the best way to get help & support is “BSES 24×7 Customer Care Helpline Number”.
Service issue | Complaint | Query | Feedback | Suggestion | Reply
Open Power Cable in front of the house by Mukesh Sharma:
(4 of 5)
Dear BSES
Sir there is the wirings in front of the house and the wirings are going through the walls of my house and are very dangerous for us and children roaming here and 1 spark can cost many lives plz do something regarding this issue.
Regards
Mukesh Sharma
9811227727
No current at house by PRAMOD KUMAR BAGLA:
(4 of 5)
I HAVE LODGE THE COMPLAINT IN MORNING AT 10.00 AM COMPLAINT NO 4441 NO EXECUTIVE HAS ATTEND THE COMPLAINT AND I HAVE AGAIN THE COMPLAINT NO 6131 PLEASE RESOLVE THE COMPLAINT
demand note payment by sanjeev kumar:
(4 of 5)
i want to pay my demand note for security deposit online please guide me with the procedure
POS payment system by M M BHATNAGAR:
(4 of 5)
Only ONE person knows how to operate the only ONE POS card payment machine which accepts ALL major Credit Cards at your C-9 Vasant Kunj, Customer Care payment Centre
When he is absent customers like me who use such cards ( Visa international Cards0 cannot pay their Bills
This needs rectification by instaaling more such POS machines ant training more staff in their use-- which is simple
Kindly have this matter resolved earl;y as my payment due date is expiring on 05/09/18
Thanks
COMPLAINT by madhu sudan gupta:
(4 of 5)
I APPLIED A COMMERCIAL METER IN KAROL BAGH NAIWALA 1.00KWH ON 24 AUG 2018. IT'S BEEN NOW MONTH AND I VISITED ALMOST TEN TIMES IN SHANKER ROAD OFFICE BUT NOONE RESPOND ON MY REQUEST EVEN I SUBMITTED ALL PICS WHICH THEY ASKED. MOREOVER THEY ASKED ME TO PAY SOME DUES ON THAT PARTICULAR PLACE WHICH I CLEARED THERE AS WELL WITHOUT ANY DELAY BUT STILL I AM FETCHING OUT DAILY FOR DEMAND NOTE AND I WASTED MY TIME THERE AS WELL. MY APPLICATION NUMBER (8003498886). I REQUEST YOU TO LOOK IN THIS MATTER. KINDLY ISSUE DEMAND NOTE ASAP BECAUSE IT IS ALREADY DELAY.
BAD BEHAVIOUR TAGORE GARDEN DIVISON OFFICE ROOM 102 LADIES STAFF by RAJ KUMAR:
(4 of 5)
DEAR SIR
I am BSES customer. I visited to Divisional Office Tagore Garden, Delhi on 26 Oct, 2018. My bill was over charged with Rs. 4500. To correct this error official asked me to go to first floor 102 Room. There lady official named "Madhu Suri" misbehaved with me and talk rudely. Her attitude was not up to the mark. This was seen by every staff member of room no. 102.
They were also reluctant to tell their name as well. Not only they didn't heard my request but also didn't write my CA number. Another lady on her right side was also misbehaving and even encouraging Madhu Suri to misbehave. Later she also misbehaved and use abuse language. When whole staff was requested to help they replied "ladies hai, hum kuch ni ker sakte, kon pange lega".
I request you to take strict action concerning this matter as soon as possible otherwise I have to take legal actions.
Regards,
Raj Kumar
CA number - 102951183
CA NO> 102269014 by Purnima Chowdhury:
(4 of 5)
I have not received the bill from 25.09.2018 to 25.10.2018 in my mail ID.
kindly send the latest electricity bill ASAP
Electricity issue by Imran:
(4 of 5)
Power supply in my area is affected for 2 days please solve this issue
Complaint raised regarding electricity bill by AARTI:
(4 of 5)
BEFORE 5 MONTH ELECTRICITY BILL NOT DISPATCHED IN HOUSE
Real BILL Not Coming by Mohammad Ikram:
(4 of 5)
My Self Mohammad Ikram , and My CA.No. is 151037110 , and Meter No. is 21747507, from Last few Months.My Electricity Bill is Coming without Charges. Bill indicate NO Payment Required. last month i use electricity but january bill again comes without Uses Charges BILL HIGHLIGHTED No Payment. so i just want to know. what is the problem why my bill is not generated with Service Charges.
I hope you give me positive Response as Soon As Possible
Thanks a Lots
Warm Regards,
MOHAMMAD IKRAM
Complaints vide Application no 8003841962 by VINAY KUMAR SINGH:
(4 of 5)
I have applied for new connection vide application no 8003841962 your representative visit after his demand on telephone my wife submitted ID proof ,Cancel Cheque, and old bses invoice for permanent to temporary connection photocopy again two addition demand ist is other person bses rajdhani electricity invoice photocopy & 2nd is his ID proof.
i am very very sad & unhappy of your representative/visit staff
already i three time visit in janakpuri division office (mohan gardern) for same all staff tell me as on the
1st required for temporary connection (ID proof ,Cancel Cheque, and old bses invoice)
Thanks and Regards
Vinay Kumar Singh
Mob No.:9910274408
meter not working by k s manral:
(4 of 5)
meter number 13166558 in the name of Bimla Vij at Flat No. 975, Hastsal, Uttam Nagar, New Delhi CA No. 103035104.
Getting provisional bill from the month of April and May 2019 but not generated for the month of June 2019. Contacted Division Office, Janakpuri District Centre but issue was not resolved. Juast now I checked up the meter and found that meter is not running. Kindly ask the concerned to check and make the meter operational.
बिजली बिल ज्यदा आने हेतु by Rakesh:
(4 of 5)
मेरा सी ए नंबर-150846750 है और मेरा मीटर नंबर-24307037 है। मेरे अगस्त का मीटर रीडिंग 29388 है और मुझे 6530 रुपए का बिल भेजा गया है। जो की गलत है। मैने हर महीने मीटर रीडिंग अपलोड किया भी है। और मेरा लास्ट मंथ का बिल 0000 रूपए आया था और अगस्त महीने का बिल 6530 रुपए का। मेर आस पास के लोगो का बिल 2800-3000 रूपए का है। जबकि उनका मीटर रीडिंग करीब 34000 है। अतः श्रीमान आप से नम्र निवेदन है कि मेरे बिल की जांच की जाए
धन्यवाद
New Connection Problem by Aamir Malik:
(4 of 5)
Dear concern,
This is to inform that My name is Aamir Malik I have applied my new connection the name of Nargis Ahmed Request No. Is 8004464919.
My Concern is that when I have applied new connection only site verification was pending when I had call customer care they said your building hight is more than 15 meter but no one has visited at my premises than how can they measure height without visit this is very disgusting service ever in my life. Customer care executive Ms Saba and Ms afsana I had word with them but they didn't reply properly. I have already visited New friends colony division office there was a guy his name is Danish he said that I will definetly visit your primes but he did not visit yet. Now I have called customer care they said your connection is cancelled due to height problem in your building I am very disappointed to you BSES such a verybad experience ever in my life if you are providing this kind of service and blaming to customer so this is not done.
PILLOR COMPLAINT by SANJAY KUMAR:
(4 of 5)
There is a pillar in front of my house, which is falling on my house, I filed this complaint 6 months ago but no action was taken. Then I also sent an online mail but there was no response to that too. I request you to solve my problem
Bill correction by Nitesh kumar:
(4 of 5)
Mera ca no 101814813 hai ya meter mere dadaji ka naam se tha or bill mai jo meter mere chacha use kar rha tha unhona apne bill payment nhi kiya to mere meter no 101814813 mai kyo add kar diya batao sir kya rrason hai
Updated mobile number by Nikhil Kumar:
(4 of 5)
Name -Rekha
CA No.-103445165
Old Mobile no.9268263456
Updated new mobile no.-9810452293
Name -Rekha
CA No.-152156546
Old Mobile no.9990714409
Updated new mobile no.-9810452293
fake bill /theft/meter disconnection and load increase without information/recONNECTION by gian prakash:
(4 of 5)
COMPLIANT OF THEFT AND HARASSMENT
THEFT ELECTRICITY FLAT NO B-1 770 LOKNAYAKPURAM LOCKED FLAT DELHI AND FLAT NO B 2 /838 FAKE BILL TO LOCKED FLAT LOKNAYAKPURAM BAKKARWALA
FLAT NO B-1/770 ------- C A NO 151854484--- LOCKED-----BILL AROUND 12500 --METER DISCONNECTED WITHOUT INFORMATION/LOAD MADE FRON 1 KV TO 3 KV WITHOUT CONSENT AND INFORMATION /HEAVVY BILLS ON DDA LIG FLAT /HARASSMENT TO OWNER /ASKED TO SUBMIT BILL RS 12500 BILL PAID FOR RECONNECTION BUT NOW ASKING FOR NEW CONNECTION / FINAL BILL BILL MADE WITH IN 1 MONTH
FLAT NO B-2/8 3 8 LOCKED ON NO BILL SINCE 1 YEAR NOW FORCING TO RS 1500 BILL FOR LOCKED FLAT
GIAN PRAKASH --8178283090 / POLICE LINE C G H S
Area power cut by Mohd saleem:
(4 of 5)
Sir sangam vihar block G-2 gali no 18 khanpur division me May 2022 se aaj 30 June 2022 tak sabse jyada light cut ho rahi he jab bhi light cut hoti he to 3,4 ghante ho jati he please Kuchh kijiye
New connection still Pending for Installation| Application -ONNJF0509220216 & ONNJF0509220205 by Deepak Kumar:
(4 of 5)
Dear BSES Rajdhani Power Team,
I have apply twice new connection 1st floor & 2nd floor on 3rd Sep’22 and filed visit done by Mr Ankit on 8th Sep’22,he is reject my both new connection Application.
find both application No your reference .
1. ONNJF0509220216
2. ONNJF0509220205
Kindly installation both new connection on urgent and Update ASAP.
Service issue | Complaint | Query | Feedback | Suggestion | Reply