Complaint Request for Refund

  • Chennai Airtel Nodal Officer - Request for Refund
    R L Sharma on 2017-05-03 10:04:46

    Dear Sir,
    This is in reference to the Prepaid Mobile No 8826466027 recharged with International package for 10 days’ worth of Rs.2997/- for BRAZIL on dated 28.04.2017 from Gurugram (HR).

    Before taking the above package I had confirmed with the Customer care representative about the above package and was confirmed that we will get 250 minutes Incoming call, 250 outgoing call to India, 250 SMS and 3 GB Data for 10 days.

    Regret to inform you that after conversation with the customer care representative for about 10 times, they were unable to established neither outgoing calls to India nor Internet Data setting resulting no use of any data & calls to India. We have been told by the representatives that this will be shorted out within 2 hrs., another time told within two days etc. but could not resolve the issue.

    This is extreme level of dissatisfaction toward this recharge of big amount Rs.2997/- and I hereby requesting you to kindly refund the amount at the earliest.
    We are in the gold category customer to AIRTEL and using your services for more than a decade having about 10 Mobile No of Airtel, IPTV, DTH and Internet services as well.
    You are again requested to kindly do the needful and oblige for the same.

    Looking forward for your best cooperation.

    Thanking you
    Your sincerely

    R L Sharma
    Mob.9810342867,
    Mob.8826466027,
    Landline 0124-4079867